O General — improper functioning of air conditioner/ highly disappointed with o general services (feel cheated by o general)

Address:	#65, Lane No. 2, Raghavpuram Colony, Butasehwar Mandir Road, Saharanpur, Saharanpur, Uttar Pradesh, 247001
Website:	www.generalindia.com

The following is my request letter wrote to m/s narang electronic court road saharanpur 247001, to replace the defective piece of split ac purchased, after 3 to 4 times repairing it could not function well.

Sir, i am enclosing herewith an invoice no 638 dtd. 11/08/2018 of o general split ac asga18fttc t0 28578t0 25967 after purchasing the ac it's never functioned well or as per its reputation, could not even cool the room of 12 by 13, narang's mechanic visited my house 3 to 4 times but the result is zero, now after switch off the ac it's makes sound like a crackers, and not giving too cooling,

I visited narang electronics personally and explained all the conditions of ac and requested them to replace the same because the guarantee/warantee period is also going to lapse, but they refused my request only to agree for repair the same, sir i believe that the piece is initially defective, so, i requested to replace the same and oblige to me, o general is one of the reputed company, to see the reputation of the company, this is their duty to satisfy their customers.

After making complaint, service centre deputed mechanic 3 to 4 times, but the result is nil, although they repaired it, and ok but after two days, it's again became out of order not cool the room,

Sir, i am senior citizen, and purchased the best company ac from my retirements benefits, but now i think i have not purchased a ac i purchased mentally tension, so, i request you to help me out by getting it replaced, so, i may become tension free.

The warranty period is going to lapse on 10th august.

Thanking you
By harpreet singh kalra, #65, lane no. 2, raghav puram colony, saharanpur 247001
Mob no [protected]