After several call for Installation registration for O General AC purchased on 17.08.22 (Product Name O GENERAL SAC 2.0Ton AOGA24FUTC Invoice No. RMPL22-23/2765), one Shri Mehtab Installation Engineer has contacted us and finally come for the work on 26& 27.08.22 on given address at Meerut (UP). Installation of this AC suppose to be done free of cost and without asking for assistance from customer by the O General Engineer in neat and clean manner (as waste material left inside the house). Installation team has demanded ladder to reach at required height (though they were three persons and have not brought ladder) and Rs. 850/- for the cost of stand of outdoor unit without giving any Invoice/bill for such cost.
In mid day hours of working day usually Ladies and Children remains available at Home, Shri Mehtab behaviors and body language was not fit to talk with Ladies and was a manner-less guy. he was not ready to wait to show the cooling and was insisting to pay Rs.850/- without giving any bill.
Final some other person in evening hours has contacted through Phone No.[protected] asking to Pay Rs.850 and has sent service Report (pl see attachment) in name of bill. when again asked to send bill he sent a massage saying if bill is required than addition 18% GST has to be paid.
In view my question and complain is as below:-
(i). Is Installation of said AC is free or not, if not what amount has to be paid for stand of out door unit
(ii). Is any where It was mentioned in Invoice that customer has to pay for outdoor unit stand @Rs.850/-
(iii). Is company directs that bill/Invoice will not be given for material sold/consumed in Installation of AC by the Installation Engineer.
(iv). Is any where written by Company that all the assistance (like Ladder etc.) will be provided by customers cost by the customer.
(v). Is Company issue any ID to their Service/Installation Engineers, if yes are they been trained to show their ID to Customer before entering in home for service/Installation as Shri Mehtab has not shown his ID to us at his own.
(vi). How many persons will visit the customer place for Installation of AC, as Installation Engineer Shri Mehtab has brough 2 other (total three persons).
(vii) How and how much amount is payable for outdoor unit stand, if it is applicable, as I am yet to comply cost issue of Stand of out door unit.
(viii) will company take any action against Installation Engineers like Shri Mehtab and his team to company will counsel them under intimation to us.
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