O General — o general Window ac customer care complaint - worst experience

Address:

Bulandshahr, Uttar Pradesh

Dear Team, We had bought a o'general 1.5 ton a/c on 26-Jun-2013 i.e. last year. This AC is still in warranty. However this year suddenly it stopped cooling. We lodged a complaint with the shopkeeper from where we bought it (attached is the invoice of the same for your reference). He sent some engineer who examined it who said its compressor has stopped working, and therefore it will be replaced. He replaced it in 2 days of time saying that he had a spare compressor lying in his shop. However just after 2-3 days, we faced the same problem again. He checked it again and said that compressor is fine however there seems to be some problem with it which only the o'general engineer can fix. I suspect that the replaced compressor is also not the new one but an old compressor. This issue was reported 1 month back. However since then even after so many follow ups no one has bothered to send a guy and check it. Almost half of may and now half of june, we have suffered in hot weather without AC just because of your sheer carelessness. We had bought o'general AC keeping about its brand value and good after sales support in mind. However all this seems to be completely false after experiencing so many problems because of this AC. We are highly disappointed by the insensitive way this issue has been taken care of. Even after making hundreds of calls we get no response by the service center. He simply says that the guy would come in the evening but no one turns up. And therefore, after complete hopelessness from the service center person, I am compelled to write you hoping that you would take it seriously and take an immediate action for its resolution. I have even lodged a fresh complaint. The details are as below: Complaint No.: GHA[protected], Customer Code: EC00281117. I strongly feel that a defective piece has been delivered and therefore request an immediate replacement of the whole unit. I expect a prompt response on the same. Attached is the invoice from the dealer from whom we bought this AC. Looking forward for a positive response from you. -ANKIT