O General — Pathetic customer care and service centres

I purchased 1.5T Inverter model AC on 23/11/2021..Even though I can get the same category from other reputed second favourite brand at 30% less price, I purchased this model AC only based on brand Ogeneral.

On the day1 installation guy came and installed the unit but it is not even switching ON..On the day2 some other guy came and told that the previous guy installed wrongly and he rectified it..Now the AC is powered on and able to get the cooling, but all electronic devices TV etc., started giving electrical shocks..When we requested our electrician to check it, he told that AC installation was done wrongly at the AC plug with respect to earth wire.We informed this horrible experience to o general feedback representative, so that they can take right measures to ensure these horrible experiences will not be repeated.

Last week(June 2nd 2022) we placed a complaint that cooling is not coming properly. with Complaint ID VIJ[protected]. Service engineer came on June 7th 2022 and he told that blower has dust, it needs a water service and it costs 1500Rs.. I told we have 1 free water service and 2 normal services up to Nov 2022, out of which we utilized only 1 normal service, so now we can utilise the available 1 water service.. He told, no i cannot do that for free, he asked me to talk to his manager..I had a talk and she told that this water service has to be done with jet motor and the service cost 1500Rs.

From our past experience with wrong installation by so called technician, we suspected it could be either wrong diagnosis or charging more than the actual price.. Regarding this we tried to reach customer care numerous number of times and everytime, after taking the registered mobile number, they are just disconnecting the call without even providing the information..

So, we contacted the showroom from where we purchased this product..We informed this and requested to provide info.. Immediately show room representative called local service center while we are in conference, she questioned them, how can you charge 1500 rs when the product is under warranty and service, it supposed to be 500+GST, Then the local service center manager told, "yes that is true but if the customer ready to pay 800 Rs we will do the service"...Then we questioned them saying how can you ask for 1500 when it supposed to 500+GST, he has no answer..Show room representative requested us to pay 800 for get water service and we agreed to it..He told that he will send the service person on yesterday, but he didn't came and yesterday we got a message saying

"Dear Customer, Your service request VIJ[protected] is cancelled for REFUSED TO PAY.For assistance pls contact GENERAL at[protected]"

We tried to reach[protected], to know why they cancelled when we agreed to pay 800 as they requested.. But every time as usual the customer care disconnecting the call after taking registered mobile number..

We have 3 other ACs in our home..we never had this kind of pathetic and horrible experience with customer care or product or service person..

With in 6 months itself if we have this many problems with customer care and local service center, we cannot continue using this product..If customer care disconnects the calls without any reason, whom we can approach for any problem with product or for service..

So, I request O General to refund my money back as you are ignoring the calls and unwilling to provide the service as promised when we purchased this product.