[Resolved]  OBC Bank — causing harassment and mental tension by imposing undue penalty on my recurring account no. [protected].

Address:

Hoshiarpur, Punjab, 146001

I am senior citizen of 80 years old. I had opened an recurring deposit account no [protected] in obc bank jalandhar road hoshiarpur branch. I have paid first installment of rs 10300/-dated 18/08/2012 in cash and after that i have given option for auto pay every month installment from my saving bank account no. [protected]. My rd has matured on 18/08/2018. I was to receive maturity value of rs. 10, 03071/-.. On completion of this agreement when i asked for mature amount they had made entries of amount rs 823913/- in my passbook. When i inquired about this they told me that you have not paid 14 installment. I have given the option of auto pay if the server does not pick 14 installment then it is fault of the bank. I always have sufficient amount in my saving bank account from which i have to pay rd monthly installment. I have taken printout for the last six year of this saving bank account and showed the same to dealing clerk. The matter does not end here i asked bank to make fd of the mature amount. They have given me only rs 762221/- as a mature amount on the pretext that some installments were not collected due to system fault and imposed penalty for non collection of instalments.

Sir, the fault is at bank end. I am an old lady unable to visit bank regularly and had given auto collection advice. Why i am imposed penalty.

You are requested to settle my rd proceeds for an amount of rs. 10, 03071/- as per account opening agreement immediately and do justice with me.
With regard

Santosh bagga (Mobile :[protected])

House no. 65

New bank colony, una road

Hoshiarpur