Oceans Outsourcing — refund of money

Address:

Oceans Outsourcing solutions pvt. ltd. , 1203-1204, 12th floor, Chiranjeev Tower, Nehru Place, ND- 19., New Delhi, Delhi

On 24/04/2018 i got my 1st e-mail from oceans outsourcing pvt. Ltd. With subject ‘profile selected for abroad/ oceans outsourcing’ and it all started from here.
I got e-mail of legal papers from oceans outsourcing pvt. Ltd. On 10th of august 2018. I went to their office to sign the legal papers before saumya (Manager as on that date) on 16th of august.
After signing papers, on 23rd of august i was mailed by saumya that she is sending the checklist of immigration to me and on mobile i was told by saumya that shivanya is my consultant and she will help me to complete my official papers.
But it never happened, except one mail, in which she regretted for delay in her work.
I needed 2 letters from their office; without these letters it was impossible to get university transcript of degree and pcc (Police character certificate). I continuously mailed shivanya to send me concerned letters so that i could finish both my task. Each time i sent my mail to shivanya, i bcced it to saumya. Even i communicated with saumya on mobile and told her every problem i was facing due to shivanya.

After long time in place of shivanya, jessica was made my consultant.
Jessica mailed me and told me to provide desired papers quickly so i got it by 24/10/18 but with wrong name on university papers and with wrong permanent address on pcc by the organization oceans outsourcing pvt. Ltd. I mailed this error and issue to jessica. Corrected papers were sent on 25/10/18 when i was out of delhi, with a phone call from jessica that my 2 months time of submitting papers is ending on 30/10/18, and after that i will not be considered as their customer/client. This conversation is recorded on my mobile too.
As their services were not provided to me i asked for my money (Inr amount 32, 500) back before the end of their service but i was threatened that neither any further services will be provided nor my money will be refunded. Due to which i had to go their office many times.
I even e-mailed their higher authorities regarding same with all details.
Till now i was waiting for the company itself to take some action regarding my case and resolve the issue but nothing happened, no action is taken till date from their side and i’m still suffering from a loss of inr 32, 500.
Because of all this i suffered economically, physically and utmost mentally and even my precious time was also wasted.
Trusting in consumer forum of india, it’s judiciary and india’s government i hope actions will be taken regarding my case and my money will be refunded soon.
With regards