On August 17th, 12:32 AM, I deposited 16001 ($200) through UPI to Octafx. The amount was successfully deducted from my Kotak bank account, but it shows pending confirmation from the merchant. After 2 days, the Paytm status shows "successfully transaction done", which means Octa fx partner (Eden Enterprises Mumbai) received money. It has not been credited to my trading account till now. I have frequently contacted customer service 2-3 times daily and also sent an email about this, but still the amount is not credited to my account. Every time customer service gives the same reply, our financial department is working on it. I am very disappointed. Was this information helpful? | 
Our apologies for the delayed response.
We're very sorry that your payment took longer than you expected.
Unfortunately, we couldn't identify you on our system, so we'd encourage you to provide us with your account information at [protected]@octafx.com. We will gladly check on this transaction to see what went wrong.
By taking this chance, we want to inform our community here that our Financial Department has made significant improvements over the years and ensures that most payments are processed within a few hours, with delays being rare.
We hope you're still with us and look forward to hearing from you soon.
Kind regards,
OctaFX Rep.