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Octafx.com Complaints & Reviews

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Daksh jangir
from Jhunjhunu, Rajasthan
Mar 18, 2023
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Website: www.octafx.com

Rs 30000 has debited from my bank but OctaFX has not credited it to my trading account it’s been 3 days date of transaction -15 mach 2023
Please help me to resolve this issue
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    Prashant Bhoyar
    Mar 13, 2023
    Mar 18, 2023
    This thread was updated on Mar 18, 2023
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    I having OctaFx account[protected]
    I have deposited 10000/- in account via UPI Which was a successful transaction i have provided the transaction proof as well but no action was taken yet and getting same reply as we will get it done as as possible
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    Experiencing same issue

    Upi deposit not credited to my account - Comment #4094036 - Image #0
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      parvej mhatre
      from Mumbai, Maharashtra
      Aug 30, 2022
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      5 ghante ho gaye mere payment deposit nahi hua hai ...inka help keliye koi bhi telephonic communication nahi hai ...har ek consumer Ko pareshan karte hai ..govt ne customer telephonic services nahi hogi inko appna bussines start karneki anumati nahi deni chahiye..band karo octafx
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        abdulfaridkhan
        Aug 24, 2022
        Feb 22, 2023
        This thread was updated on Feb 22, 2023
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        Deposit but not credited in Account

        Website: www.octafx.com

        On August 17th, 12:32 AM, I deposited 16001 ($200) through UPI to Octafx. The amount was successfully deducted from my Kotak bank account, but it shows pending confirmation from the merchant. After 2 days, the Paytm status shows "successfully transaction done", which means Octa fx partner (Eden Enterprises Mumbai) received money. It has not been credited to my trading account till now. I have frequently contacted customer service 2-3 times...
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        Panchal Ravi S
        Jul 4, 2022
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        I made 1200 usd withdrawal request on 28th June 2022 but still not get withdrawal in my bank account..
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          Mohit9039889
          Jul 2, 2022
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          Mene 25 usd ka withdrawal kia tha octafx acc. Se usd deduct ho gye 15 din ho gye bt abi tk pese acc me nhi aye hai
          Coustomer care pr complaint bhi ki 10 din ho gye bt no response Evey day they told me wait wait and no response
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            S
            Sanjay Japa
            Jun 28, 2022
            Feb 22, 2023
            This thread was updated on Feb 22, 2023
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            Address: Sangli, Maharashtra, India
            Website: OCTA FX ONLINE TRADING

            On 15th June 2022 at 16:49 credited $20 to my account, transaction was settled immediately, shared screenshot every time & even after continuous follow up till date said amount not credited to my account.
            Beware of OCTA FX.

            Sanjay Japa
            Dear Sanjay Japa,

            Please accept our sincere apologies for not responding to you earlier.
            We're sorry that your payment took longer than expected. As we can see, our Financial Department investigated your case previously, and the funds were credited to your trading account. We hope the issue is resolved, but if not, please email us at [protected]@octafx.com. We'd be happy to help.

            By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions promptly, and delays are rare. However, if you're payment is taking longer, it's better to check with our team.

            That said, we're looking forward to hearing from you soon.

            Kind regards,
            OctaFX Rep.
            Dear Sanjay Japa,

            Please accept our sincere apologies for not responding to you earlier.
            We're sorry that your payment took longer than expected. As we can see, our Financial Department investigated your case previously, and the funds were credited to your trading account. We hope the issue is resolved, but if not, please email us at [protected]@octafx.com. We'd be happy to help.

            By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions promptly, and delays are rare. However, if you're payment is taking longer, it's better to check with our team.

            That said, we're looking forward to hearing from you soon.

            Kind regards,
            OctaFX Rep.
            Dear Sanjay Japa,

            Please accept our sincere apologies for not responding to you earlier.
            We're sorry that your payment took longer than expected. As we can see, our Financial Department investigated your case previously, and the funds were credited to your trading account. We hope the issue is resolved, but if not, please email us at [protected]@octafx.com. We'd be happy to help.

            By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions promptly, and delays are rare. However, if you're payment is taking longer, it's better to check with our team.

            That said, we're looking forward to hearing from you soon.

            Kind regards,
            OctaFX Rep.
            Dear Sanjay Japa,

            Please accept our sincere apologies for not responding to you earlier.
            We're sorry that your payment took longer than expected. As we can see, our Financial Department investigated your case previously, and the funds were credited to your trading account. We hope the issue is resolved, but if not, please email us at [protected]@octafx.com. We'd be happy to help.

            By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions promptly, and delays are rare. However, if you're payment is taking longer, it's better to check with our team.

            That said, we're looking forward to hearing from you soon.

            Kind regards,
            OctaFX Rep.
            Dear Sanjay Japa,

            Please accept our sincere apologies for not responding to you earlier.

            We're sorry that your payment took longer than expected. As we can see, our Financial Department investigated your case previously, and the funds were credited to your trading account. We hope the issue is resolved, but if not, please email us at [protected]@octafx.com. We'd be happy to help.

            By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions promptly, and delays are rare. However, if you're payment is taking longer, it's better to check with our team.

            That said, we're looking forward to hearing from you soon.

            Kind regards,
            OctaFX Rep.
            Dear Sanjay Japa,

            Please accept our sincere apologies for the delay in responding to your message.

            We're sorry that your payment was not processed within the expected timeframe.

            As we can see, our Financial Department investigated your case previously, and the fund has been successfully credited into your trading account. We hope you can verify it and let us know.

            By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions on time, and delays are rare.

            That said, we're looking forward to hearing from you soon.

            Kind regards,
            OctaFX Rep.
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              D
              Deba Boruah
              Jun 16, 2022
              Mar 24, 2023
              This thread was updated on Mar 24, 2023
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              Diposit amount is not credited

              I have made two consecutive deposits of 1553 and 1555 on 8th and 10 jun respectively, money has been debited from my account but yet to reflect in my octafx account.
              Customer service guys are promising to solve it for last one week. They are saying of some technical glitches and UPI issue!

              Is it a genuine problem or trap to the customers??...
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              D
              divine ml
              Jun 15, 2022
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              Automatically deduction amount

              My trading account have approx 700$.but 5june in automatically deduction approx 300$ for octafx side without confirmation.i had many time try please refund my amount.but 14 days is over.but amount is not Refund in my account.so first how can deduct my amount of without permission.and why my refund amount not giving in my bank account....
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              D
              Dlyfline
              Jun 1, 2022
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              They are not giving my withdrawal since 28th if may 2022, its now 1st of june, if i have any open orders or i open any orders during withdrawal or before withdrawal they rejcts withdrawal within 30 mints but i don't have any trade open they will keep my transaction in pending its been more 12 hours for my last withdrawal placed
              Is it resolved, did you get the money ?
              No finally lossed totally, on open order which they there was gap in the market my sl was 1834 and trades got closed on 1812
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                K
                Krithik Kumar
                May 29, 2022
                Mar 24, 2023
                This thread was updated on Mar 24, 2023
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                I have deposited 20$ in octafx i was trading it suddenly lagged and the trade got stop I lost 19$
                I want my money back because that was fraud.
                Dear Krithik Kumar,

                Our apologies for the delayed response.

                We're sorry to read about your trading experience with our brokerage. Unfortunately, we couldn't identify you on our system and verify your complaint. Therefore we'd ask you to email us at [protected]@octafx.com, and our team will be happy to look into this for you.

                By taking this chance, we wish to mention that Forex trading involves a certain degree of risk, and losses are possible. We always encourage our customers to practice beforehand and learn Risk management. In this regard, we provide plenty of educational content that is free.

                We're looking forward to hearing from you soon.

                Kind regards,
                OctaFX Rep.
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                  D
                  DR MAHIP M BARTERE
                  Apr 27, 2022
                  Mar 24, 2023
                  This thread was updated on Mar 24, 2023
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                  Regarding Not Credited the amount

                  Dear Sir,
                  Th eamunt of Rs 15223 was credited from By Indian Bank Account but it is not credited into my Octafx Account. The date of transaction is 13 April 2022....
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                  A
                  Amrish Dwivedi
                  Mar 23, 2022
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                  Website: Octafx. Com

                  I am submitting a withdrawal of $322 16/3/2022 5.45 am but not recieved my withdrawal at the time 11.57pm 22/3/2022
                  My octafx account no 26337101
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                    ananthalakshmi17
                    from RAJAHMUNDRY, Andhra Pradesh
                    Mar 11, 2022
                    Feb 17, 2023
                    This thread was updated on Feb 17, 2023
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                    Address: Mumbai
                    Website: Octafx.com

                    Hi,
                    This is Anantha lakshmi Marneedi, I opened octafx account for trading and deposit 60000 INR to octafx Merchant account which was [protected]@yesbank via UPI. My money has been debited on 23/02/2022. I used phone pe for this transaction by [protected]@ ybl. But octafx is saying money not recieved. money still not credited into my octafx account. I droped many mails to support octafx. They are not saying any solution and not giving any proper response.
                    Please do the needful 🙏. In this COVID pandemic situation, how a normal middle class private employee can survive ?? I just need justice ⚖️ for irresponsible behaviour of such a big reputated trading company, who think customer as their slaves, so that they can wait as much as possible.
                    I need my money back and want justice ⚖️
                    +7 photos
                    Dear Anantha Lakshmi Marneedi,

                    Please excuse us for not getting back to you earlier.

                    We're very sorry you underwent deposit issues. As we can see, our Financial Department investigated your case previously and unfortunately couldn't locate the transaction. We hope that it bounced back to your account and the issue is resolved. If not, please email our team at [protected]@octafx.com, and they would be happy to help.

                    By taking this chance, we want to underline that OctaFX is a reliable Forex brokerage that always complies with its payment obligations. We ensure to process most transactions on time, and delays are rare. Yet, in certain cases, when, for instance, hold-ups are caused by inaccurate bank data or technical issues on the provider's end, we may require extra time for investigation and payment processing.

                    In light of this, we also want to encourage our customers to pay closer attention to the payment details while making a deposit, as typing in the wrong information may significantly increase the processing time or cause a transaction loss.

                    That said, we're looking forward to hearing from you soon.

                    Kind regards,
                    OctaFX Rep.
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                      B
                      Bhanu Korubilli
                      Nov 26, 2021
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                      Address: OCTAFX
                      Website: Octafx.com

                      I withdraw 100 dollars from octafx account got email that transaction has completed successfully but no amount has been credited to my account, every time I contact support they said sorry for inconvenience but no further action has been taken
                      Dear Bhanu Korubilli,

                      We're sorry you experienced withdrawal issues, and we didn't notice your review earlier. Regrettably, we didn't have our presence on this website before. Regardless of the time that has passed, we wish to clarify the matter and explain to you what happened.

                      Upon checking your case with our team, we found that the system declined your withdrawal request due to an invalid IFSC code, and the funds bounced back to your trading account. Our team emailed you with details, and as we haven't received your response, we kindly ask you to check your inbox or write to us at [protected]@octafx.com. We'll be happy to help you withdraw your funds.

                      Please note that our Finance Department usually processes payments within 1-3 hours. However, if your request is taking longer, we ask our clients to reach out directly. Also, we wish to underscore the importance of carefully checking your payment details before placing a payment request to avoid similar situations in the future.
                      That said, we're looking forward to hearing from you anytime soon.

                      Kind regards,
                      OctaFX Rep.
                      Dear Bhanu Korubilli,

                      We're sorry you experienced withdrawal issues, and we didn't notice your review earlier. Regrettably, we didn't have our presence on this website before. Regardless of the time that has passed, we wish to clarify the matter and explain to you what happened.

                      Upon checking your case with our team, we found that the system declined your withdrawal request due to an invalid IFSC code, and the funds bounced back to your trading account. Our team emailed you with details, and as we haven't received your response, we kindly ask you to check your inbox or write to us at [protected]@octafx.com. We'll be happy to help you withdraw your funds.

                      Please note that our Finance Department usually processes payments within 1-3 hours. However, if your request is taking longer, we ask our clients to reach out directly. Also, we wish to underscore the importance of carefully checking your payment details before placing a payment request to avoid similar situations in the future.
                      That said, we're looking forward to hearing from you anytime soon.

                      Kind regards,
                      OctaFX Rep.
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                        V
                        Varun5678
                        Aug 2, 2021
                        Feb 17, 2023
                        This thread was updated on Feb 17, 2023
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                        Address: Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St. Vincent and the Grenadines
                        Website: www.octafx.com

                        My trading account with octafx.com is 12546516 as per my offers I get 50% bonuses on my every deposit so I deposited more then 400$ so as per company policy I got 200$ more on my deposit so now which became 600$ but I am shocked to see my trade got automatically closed when I have 150$ was still there in my account I lost more 500$ my hard earn money with this borker they are just cheating with us and making money in there app itself have so many errors which I guess they never improve like if you try to change your stop loss or take profit figure in your trade the number are keep changing and when you talk to there customer care they don't have any solution they just start telling you policy but when you deposit money to them there is no policy and conditions are mentioned I am sharing all screenshots I am completly frustate and hopeless my entire month salary was gone in fraud company they are doing scams and giving big ads to attract people never trust this app and never trade with them they just fraud they will take your every single penny please see my screenshots which I already attached with this complaint there websites shows cars and all but trust me you come on bycycle if start trade by using this app they are frauds if you want to know more email me at [protected]@gmail.com
                        +11 photos
                        Aug 02, 2021
                        Updated by Varun5678
                        My trading account with octafx.com is 12546516 as per my offers I get 50% bonuses on my every deposit so I deposited more then 400$ so as per company policy I got 200$ more on my deposit so now which became 600$ but I am shocked to see my trade got automatically closed when I have 150$ was still there in my account I lost more 500$ my hard earn money with this borker they are just cheating with us and making money in there app itself have so many errors which I guess they never improve like if you try to change your stop loss or take profit figure in your trade the number are keep changing and when you talk to there customer care they don't have any solution they just start telling you policy but when you deposit money to them there is no policy and conditions are mentioned I am sharing all screenshots I am completly frustate and hopeless my entire month salary was gone in fraud company they are doing scams and giving big ads to attract people never trust this app and never trade with them they just fraud they will take your every single penny please see my screenshots which I already attached with this complaint there websites shows cars and all but trust me you come on bycycle if start trade by using this app they are frauds if you want to know more email me at [protected]@gmail.com
                        Dear Varun5678,

                        Please excuse us for not replying sooner. We weren't present on this forum before, but we're trying to cover it now.

                        We're very sorry that your trading results were less than successful. As we can see, your deposit bonus was cancelled because the orders you mentioned closed by stop out. Please remember that bonus could get nullified when your equity falls below your bonus amount, and this information is available in our terms of service.

                        As for our reputation, OctaFX is a reliable Forex brokerage with over 11 years of experience worldwide. We ensure the highest standards of our services and always comply with our payment obligations. You can email us at [protected]@octafx.com, and we'll be happy to look into your case closely together and see what we can do for you.

                        We're looking forward to hearing from you soon.

                        Kind regards,
                        OctaFX Rep.
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                          Praveen5614
                          from Coimbatore, Tamil Nadu
                          Jun 8, 2021
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                          Website: www.octafx.com

                          Deposited 2500 on June 2 2021, but it's failed. But amount debited.unable to view status in my account. Customer care replies as transaction failed we try to add in octafx or we will refund. But still today 8/6/2021 amount not refunded or credited to octafx account. Worst customer support.
                          octafx :12461195
                          Dear Praveen5614,

                          Please accept our sincere apologies for not noticing your comment earlier.
                          We are sorry that you experienced issues with the deposit. Following your complaint, we found out that the payment was initially declined and our team requested a bank statement from you shortly after. Once we received it, we could process and complete the transaction. Kindly note that we always ask for such documents to ensure that our client’s inquiry is legitimate and forward it to the payment processing company to finalise the transfer.

                          We’d like to stress that our Finance Department works hard to process all deposits and withdrawals in the minimum time possible. However, on rare occasions, delays and errors may occur. When it happens, we always ask our traders to allow extra time for us to investigate the issue and resolve it as soon as possible. We understand how irritating the wait could be, yet some instances require more time than others. Therefore, we may ask our clients to wait a little bit.

                          We hope that the explanation clarifies the matter and you will give us yet another chance in the future. Please, keep in mind, that our team is always ready to hear from our fellow traders and assist. If any questions arise, you are welcome to contact us via LiveChat or at [protected]@octafx.com anytime.

                          Kind regards,
                          OctaFX Rep.
                          Amit Jaigude's reply, Aug 3, 2022
                          @OctaFX Rep : My transaction also not deposited into my account of $300. Please help
                          Hi!

                          Money got deducted from my account and octafx rejecting my deposit in my octafx...after showing and sending all bank statement s and receipt.

                          So bad customer care service it's hard earned money...please help me to get my money back.

                          Octafx Deposit transaction failed - Comment #4007561 - Image #0
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                            Sumant1974
                            from Ranchi, Jharkhand
                            Apr 12, 2021
                            Feb 17, 2023
                            This thread was updated on Feb 17, 2023
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                            Website: OCTAFX.COM

                            I had requested for an withdrawal of 900$ from my account. Still the same is pending. Whenever i asked in livechat they say sorry for delay but they can not do anything. Sorry affairs. I want my money to be transferred.
                            Did you receive your money dude???
                            Dear Sumant1974,

                            Our apologies for the delayed response.

                            We're very sorry that your payment took longer than you expected.

                            Unfortunately, we couldn't identify you on our system, so we'd encourage you to email us at [protected]@octafx.com and share your account information. We will be happy to check on this transaction to see what went wrong.
                            Meanwhile, we wish to mention that our Financial Department has significantly improved throughout the years and now ensures that most payments are completed in a few hours, and delays are rare.

                            We hope you still trade with us, and we'd love to hear from you soon.

                            Kind regards,
                            OctaFX Rep.
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                              Rohith DS
                              from Bengaluru, Karnataka
                              May 9, 2017
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                              Octafx.com is fraud forex broker

                              Address: Dakshina Kannada, Karnataka, 575019
                              Website: octafx.com

                              This broker has manipulated my order I took a buy trade of 5 lot which has opened above 10 pips and my account gone -500 and did hedging again buy taking a sell then again same problem occurred it has opened in gap total $400 I lost due to this and I emailed them about this they are hopeless not even given sufficient reply and not even refund of my amount so guys please don't trade with this broker they are doing pure manipulations of the...
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