Odette.in — Delay and no actions taken after multiple complaints and no refund option available

Address:	VV towers, 2nd floor, Opp Shobha Jasmine Apartment, #164, Katha# 684, Green Glen Layout, Bellandur, Bengaluru 560103
Website:	odette.in/?utm_source=gh_google&utm_medium=cpc&utm_campaign=18934772377&utm_content=144654832698&utm_term=odette&gclid=CjwKCAiA0cyfBhBREiwAAtStHOiV2P5g2Oe_Whh3DQiXeXlwIalnkmk8IL1P2wJ7FPpuQnWkx

I recently ordered a lehenga from Odette Style and paid online, it was a big mistake as I waited patiently for my order and didn't receive it even after 17 days. I ordered the product on 4 Feb and the expected date of delivery was 12 Feb, it's 21 Feb and I haven't received my order, I tried contacting the team, the team is just words and no actions, neither did I get my order on time nor was I being provided with a return or cancellation option, They are just blaming it on logistics and being extremely casual with my complaints, no help or immediate assistance was provided. This is a forceful situation wherein I am forced to wait for the product and can't get a refund even if I don't wish to keep the product anymore. It's a terrible shopping experience, never have I ever gone through anything like this while shopping online from any homegrown or well established brand!!