[Resolved] Ola Money — amount has been deducted but the transaction status is indicated as failed

pkgupta72

from Mumbai, Maharashtra

Address:

400063

A payment of rs.2452.09 to payu-global was made on 04.11.2018 at 1.32 pm. The transaction id is drc8-kme2-na6h. The amount has been deducted but the transaction status is indicated as failed.

It may be noted the same complained has already been emailed to you on 04.11.2018 and vide your email dated 04.11.2018 (Ticket id : 1232329) you had assured to resolve the matter in two working days. But is now six days and there is no update from ola money.

I hope ola money will give some priority to my complaint and arrange to refund the money as i have to make payment for the registration fee of one exam.

Regards

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Dec 14, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Ola Money Customer Care's response Hello Pramod,

Greetings for the day!

We certainly understand your concern regarding the merchant transaction and we regret the inconvenience caused.

We have received communication from our payment aggregator and as per the update, the transaction is successful on merchant end.

We request you to get in touch with the merchant team with this transaction id:[protected] for the status of order/refund.

We value your business and kindly write to us on [protected]@zipcash.in for any further assistance.

Regards,
Team Ola Money