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3.1
Updated: Jan 23, 2026
Complaints 1398
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792
Unresolved
606
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Ola Money reviews & complaints(1398)

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A
abhijitD_2026
from Panvel, Maharashtra
Jan 23, 2026
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Unrecognized charge, deficiency of service, and harassment

I have been receiving repeated recorded calls, SMS messages, and emails from Ola Money regarding an alleged outstanding payment on my Ola Money Postpaid account over the last few days.

I categorically state that I do not recognize this charge. I have checked my Ola ride history thoroughly and do not find any ride or transaction corresponding to the bill being claimed. No invoice, ride details, or transaction proof has been...
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Puneet7690
from Bengaluru, Karnataka
Jul 7, 2025
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Urgent payment failure issue with ola postpaid no resolution despite multiple attempts

I’ve been trying to clear my OLA Postpaid dues well before the due date — about two weeks in advance — using the OLA Money app. Unfortunately, every attempt has failed across different payment methods, including UPI, debit cards from multiple banks, and net banking. Over the past three weeks, I’ve made around 50 attempts, and every single transaction has been automatically reverted.

I’ve tried...
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Vishnu Roshan
Jan 24, 2025
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I took an Ola cab ride on January 5 with my friend, and my friend paid the driver directly via Google Pay. The fare amount was ₹655, but my friend paid ₹700 to the driver (google pay screenshot added)

However, I have been receiving repeated reminders from Ola Money regarding a pending bill for the same ride. Despite trying to contact support through multiple channels for over a week, I have not received any resolution. I also raised a complaint by emailing [protected]@olacabs.com, but there has been no response. Additionally, I keep getting calls from Ola Money asking for payment.

I have attached proof of the payment made through Google Pay for your reference. Kindly address this issue and resolve it at the earliest.
Ola Money customer support has been notified about the posted complaint.
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    N
    npiyush
    Oct 31, 2024
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    I completed ride CRN[protected] on 23.10.2024 and my money got deducted twice from my Amazon pay wallet with below transaction details.

    1. Ola Cabs Id: 32bb241b9516477dba2a59ce1b25546e
    Transaction ID: P[protected]
    Payment date Wednesday, 23 October, 2024 01:14:46 AM IST

    2. Ola Cabs Id: f4b320d2d49b4bc4a5572d3e95651a2a
    Transaction ID: P[protected]
    Payment date Wednesday, 23 October, 2024 00:27:47 AM IST

    PFA screenshot.

    Please explain why such inconvenience happened to me??
    And when i will get my extra payment refunded??

    Had i not checked my accounts i would have never known about this.
    Ola Money customer support has been notified about the posted complaint.
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      S
      sufi_om
      from vadodara, Gujarat
      Oct 2, 2024
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      Address: parul University

      Sir i added my money 952 rupees in ola money aap
      to buy a game of my friend from steam, but after adding money there are asking KYC and also i am ready but 1st they should enabel and now my money 952 rupees is there and i can do any thing
      please help me sir
      Ola Money customer support has been notified about the posted complaint.
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        M
        manojbansalblr
        Sep 2, 2024
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        Hi,
        I hold SBI Ola credit card and use this card regularly as it has 7% cashback on ola rides and 1% cashback on all other spends.
        Recently I checked I am not getting any reward in Ola Money wallet from ola sbi card. I enquired with SBI customer care and they confirmed crediting rewards in my ola wallet every month.
        Could you please investigate this and resolve asap.

        Thanks
        Manoj Bansal
        Ola Money customer support has been notified about the posted complaint.
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          H
          Harsh S Kamble
          from Bengaluru, Karnataka
          Jul 29, 2024
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          Address: Bangalore

          During my last travel by Ola, 11th July 2024 in Pune. I paid the money as soon as i got down.
          Since then I am constantly getting SMS and email notification to pay 1000 Rs and interest getting added every 3-4 days.
          Please resolve this issue.
          I request ola please provide proper support and stop this harassment to your customer.
          Ola Money customer support has been notified about the posted complaint.
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            V
            Vamsi Sai02
            from Bhubaneswar, Odisha
            Jun 28, 2024
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            I transferred my money to Ola wallet and I can't use it anywhere.If KYC is disabled why the hell you all are accepting money transfers into the wallet. I'm student and every penny matter to us. Ola money is not providing any reasonable or effective solutions. I've seen many complaints about the same issue and none of them got resolved.
            Ola Money customer support has been notified about the posted complaint.
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              S
              Sudheer B
              Apr 25, 2024
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              Resolved

              harassment on phone call & messages regularly/harassment causing mental stress

              Address: Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala India 560034
              Website: olamoney.com

              I have an overdue ola money postpaid of Rs. 2036. I have told them I will pay it as soon as I can. The things that Ola company does is hires 3rd party recovery agents, who will blackmail a customer, sending them on the verge of depression. I got a message from a named Anirudha, threatening me that an executive will come from Ola to my house with some notice to sign, and if I am not available, they will get my neighbor's signature. The second...
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              A
              Aayush Tiwari1
              Apr 19, 2024
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              I took a ride in ola cab. I paid the amount to driver, but payment method was ola postpaid. After that I tried contacting ola support but first there was no response after that they said there is nothing they can do and asked me to pay amount.
              I was getting regular almost 20 calls for repayments. Due to frustration, I paid the amount today. But calls are still coming.
              Ola Money customer support has been notified about the posted complaint.
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                S
                Shweta B Kalburgi
                Jan 31, 2024
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                Address: Ola money
                Website: Bangalore

                I have an overdue ola money postpaid of Rs. 11221.i have been charged late fees of 560 within days time I have told them I will pay it as soon as I can also enquired if i can pay in emi since its month end going on still i am getting continuously calls since morning to evening during my office hours even Ola money has to understand the customer issue and also have been getting messages on WhatsApp which is leading to mental stress and harassment .Its really ridiculous.
                Ola Money customer support has been notified about the posted complaint.
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                  S
                  S Na
                  Jan 21, 2024
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                  Date of Ride : 28-Dec-23
                  Time of Ride : 8:25 am
                  CRN #: [protected]
                  Driver name: Salim Jamshedali Shaikh
                  Contact #: [protected]

                  The Ride amount was shown to be 688/- as per the driver. He requested me to pay the amount directly to him after the ride, and the entire amount was paid to him by paytm. The screenshot is attached.

                  After the ride I have been getting repeated messages and calls from Ola Postpaid to pay an amount of 500/- . Despite my telling them that I have not requested for this PostPaid service from Ola and also having already written to [protected]@olamoney.com, the calls and messages have continued.

                  This is undue harassment of customer for no reason and must stop immdtly.
                  thank you,
                  s nair
                  Ola Money customer support has been notified about the posted complaint.
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                    B
                    Bhushan Danait
                    Dec 20, 2023
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                    Hi,

                    My name is Bhushan Danait, and I had Ola Postpaid account, which was supposedly suspended in November 2022 due to some RBI guidelines.

                    I see that Aditya Birla Finance, partner of Ola Postpaid, has recorded late payments for two months November and December 2022.

                    It reduced my CIBIL score drastically, which I recently saw.

                    It is a completely wrong thing that they did and I want them to correct it in my CIBIL.
                    Ola Money customer support has been notified about the posted complaint.
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                      P
                      Piyush Khanduja
                      Dec 12, 2023
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                      I selected cash payment option and paid the driver directly via cash and never used or even selected Ola money postpaid option to make payment but they did this twice in the gap of 2 months without any prior notice or permission. Now they're making regular calls and sending messages for the money I had already paid. All the details are in the attached screenshot.
                      Ola Money customer support has been notified about the posted complaint.
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                        A
                        Anurag Deshpande
                        Nov 16, 2023
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                        Address: Thane Maharashtra

                        There is an unauthorised transaction of Rs 3500/- in my Ola Postpaid account from some vendor FRUGIVORE.
                        Ola Money customer support has been notified about the posted complaint.
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                          A
                          [email protected]
                          Nov 15, 2023
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                          This is a fake girl this is a abuse more people please banned the I'd plzzzzz
                          Ola Money customer support has been notified about the posted complaint.
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                            R
                            Rakeshbbu
                            from Bengaluru, Karnataka
                            Sep 29, 2023
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                            Address: Bangalore,Karnataka

                            I have already paid to the ola cab driver for a ride. But still ola money asking for payment. Whereas I have already paid to driver through gpay.
                            Since 1 months ola money mentally torturing.
                            I have many times communicated to their representatives through call and email.
                            Also I have provided ride, payment details and bank statement.
                            But still they are mentally torturing and threatening me.
                            Whereas as I am not going to give even 1 coin.
                            Ready to fight in consumer court.

                            Regards
                            Rakesh Tiwari
                            Ola Money customer support has been notified about the posted complaint.
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                              D
                              Dinesh Selvan
                              from Ernakulam, Kerala
                              Sep 23, 2023
                              Sep 23, 2023
                              This thread was updated on Sep 23, 2023
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                              Late fee was charged. I tried clearing dues but unable to see clear dues button in ola app.

                              Even chat support is not working for late fee waiver.

                              Only late fees were charged.

                              CRN [protected]
                              Ola Money customer support has been notified about the posted complaint.
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                                H
                                Hites Rawat
                                Sep 16, 2023
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                                Address: STREET NO.10 LAHORIA SHALL TALLA UCHANPUL

                                Hello

                                I have taken a ola ride 0n 1 st april from IGI Airport delgi to Gurugram.

                                I paid the driver by cash.
                                why I have again ask to make payment when trying to book another ride
                                Ola Money customer support has been notified about the posted complaint.
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                                  S
                                  [email protected]
                                  from Vadodara, Gujarat
                                  Sep 9, 2023
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                                  Address: PALCIA KINGSTONE, THANE

                                  I have not opted for the post paid service of OLA. Even though the bill has been generated and asked me to pay.
                                  Ola Money customer support has been notified about the posted complaint.
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