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Ola Money Complaints & Reviews

www.olamoney.com
3.1
Updated: Jul 7, 2025
Complaints 1394
Resolved
792
Unresolved
602
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Ola Money reviews & complaints(1394)

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P
Puneet7690
from Bengaluru, Karnataka
Jul 7, 2025
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Urgent payment failure issue with ola postpaid no resolution despite multiple attempts

I’ve been trying to clear my OLA Postpaid dues well before the due date — about two weeks in advance — using the OLA Money app. Unfortunately, every attempt has failed across different payment methods, including UPI, debit cards from multiple banks, and net banking. Over the past three weeks, I’ve made around 50 attempts, and every single transaction has been automatically reverted.

I’ve tried...
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manojbansalblr
Sep 2, 2024
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Hi,
I hold SBI Ola credit card and use this card regularly as it has 7% cashback on ola rides and 1% cashback on all other spends.
Recently I checked I am not getting any reward in Ola Money wallet from ola sbi card. I enquired with SBI customer care and they confirmed crediting rewards in my ola wallet every month.
Could you please investigate this and resolve asap.

Thanks
Manoj Bansal
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    H
    Harsh S Kamble
    from Bengaluru, Karnataka
    Jul 29, 2024
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    Address: Bangalore

    During my last travel by Ola, 11th July 2024 in Pune. I paid the money as soon as i got down.
    Since then I am constantly getting SMS and email notification to pay 1000 Rs and interest getting added every 3-4 days.
    Please resolve this issue.
    I request ola please provide proper support and stop this harassment to your customer.
    Ola Money customer support has been notified about the posted complaint.
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      V
      Vamsi Sai02
      from Bhubaneswar, Odisha
      Jun 28, 2024
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      I transferred my money to Ola wallet and I can't use it anywhere.If KYC is disabled why the hell you all are accepting money transfers into the wallet. I'm student and every penny matter to us. Ola money is not providing any reasonable or effective solutions. I've seen many complaints about the same issue and none of them got resolved.
      Ola Money customer support has been notified about the posted complaint.
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        S
        Sudheer B
        Apr 25, 2024
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        harassment on phone call & messages regularly/harassment causing mental stress

        Address: Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road Koramangala India 560034
        Website: olamoney.com

        I have an overdue ola money postpaid of Rs. 2036. I have told them I will pay it as soon as I can. The things that Ola company does is hires 3rd party recovery agents, who will blackmail a customer, sending them on the verge of depression. I got a message from a named Anirudha, threatening me that an executive will come from Ola to my house with some notice to sign, and if I am not available, they will get my neighbor's signature. The second...
        +2 photos
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        Aayush Tiwari1
        Apr 19, 2024
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        I took a ride in ola cab. I paid the amount to driver, but payment method was ola postpaid. After that I tried contacting ola support but first there was no response after that they said there is nothing they can do and asked me to pay amount.
        I was getting regular almost 20 calls for repayments. Due to frustration, I paid the amount today. But calls are still coming.
        +4 photos
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          S
          Shweta B Kalburgi
          Jan 31, 2024
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          Address: Ola money
          Website: Bangalore

          I have an overdue ola money postpaid of Rs. 11221.i have been charged late fees of 560 within days time I have told them I will pay it as soon as I can also enquired if i can pay in emi since its month end going on still i am getting continuously calls since morning to evening during my office hours even Ola money has to understand the customer issue and also have been getting messages on WhatsApp which is leading to mental stress and harassment .Its really ridiculous.
          Ola Money customer support has been notified about the posted complaint.
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            S
            S Na
            Jan 21, 2024
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            Date of Ride : 28-Dec-23
            Time of Ride : 8:25 am
            CRN #: [protected]
            Driver name: Salim Jamshedali Shaikh
            Contact #: [protected]

            The Ride amount was shown to be 688/- as per the driver. He requested me to pay the amount directly to him after the ride, and the entire amount was paid to him by paytm. The screenshot is attached.

            After the ride I have been getting repeated messages and calls from Ola Postpaid to pay an amount of 500/- . Despite my telling them that I have not requested for this PostPaid service from Ola and also having already written to [protected]@olamoney.com, the calls and messages have continued.

            This is undue harassment of customer for no reason and must stop immdtly.
            thank you,
            s nair
            +1 photos
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              B
              Bhushan Danait
              Dec 20, 2023
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              Hi,

              My name is Bhushan Danait, and I had Ola Postpaid account, which was supposedly suspended in November 2022 due to some RBI guidelines.

              I see that Aditya Birla Finance, partner of Ola Postpaid, has recorded late payments for two months November and December 2022.

              It reduced my CIBIL score drastically, which I recently saw.

              It is a completely wrong thing that they did and I want them to correct it in my CIBIL.
              Ola Money customer support has been notified about the posted complaint.
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                P
                Piyush Khanduja
                Dec 12, 2023
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                I selected cash payment option and paid the driver directly via cash and never used or even selected Ola money postpaid option to make payment but they did this twice in the gap of 2 months without any prior notice or permission. Now they're making regular calls and sending messages for the money I had already paid. All the details are in the attached screenshot.
                +1 photos
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                  A
                  Anurag Deshpande
                  Nov 16, 2023
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                  Address: Thane Maharashtra

                  There is an unauthorised transaction of Rs 3500/- in my Ola Postpaid account from some vendor FRUGIVORE.
                  Ola Money customer support has been notified about the posted complaint.
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                    A
                    [email protected]
                    Nov 15, 2023
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                    This is a fake girl this is a abuse more people please banned the I'd plzzzzz
                    +1 photos
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                      R
                      Rakeshbbu
                      from Bengaluru, Karnataka
                      Sep 29, 2023
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                      Address: Bangalore,Karnataka

                      I have already paid to the ola cab driver for a ride. But still ola money asking for payment. Whereas I have already paid to driver through gpay.
                      Since 1 months ola money mentally torturing.
                      I have many times communicated to their representatives through call and email.
                      Also I have provided ride, payment details and bank statement.
                      But still they are mentally torturing and threatening me.
                      Whereas as I am not going to give even 1 coin.
                      Ready to fight in consumer court.

                      Regards
                      Rakesh Tiwari
                      +6 photos
                      Ola Money customer support has been notified about the posted complaint.
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                        D
                        Dinesh Selvan
                        from Ernakulam, Kerala
                        Sep 23, 2023
                        Sep 23, 2023
                        This thread was updated on Sep 23, 2023
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                        Late fee was charged. I tried clearing dues but unable to see clear dues button in ola app.

                        Even chat support is not working for late fee waiver.

                        Only late fees were charged.

                        CRN [protected]
                        Ola Money customer support has been notified about the posted complaint.
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                          H
                          Hites Rawat
                          Sep 16, 2023
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                          Address: STREET NO.10 LAHORIA SHALL TALLA UCHANPUL

                          Hello

                          I have taken a ola ride 0n 1 st april from IGI Airport delgi to Gurugram.

                          I paid the driver by cash.
                          why I have again ask to make payment when trying to book another ride
                          Ola Money customer support has been notified about the posted complaint.
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                            S
                            [email protected]
                            from Vadodara, Gujarat
                            Sep 9, 2023
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                            Address: PALCIA KINGSTONE, THANE

                            I have not opted for the post paid service of OLA. Even though the bill has been generated and asked me to pay.
                            Ola Money customer support has been notified about the posted complaint.
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                              G
                              Giselle86
                              Sep 3, 2023
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                              I do not see the clear dues button when I go to payments- ola money. Instead I see a link regarding late fee structure. Due to this I am unable to clear my dues. I do not see any other way to make the payment. I have reached out to ola customer support but have recy no help from there. This is getting irritating as I have been trying to get this resolved since a week.

                              Request this be taken up asap
                              Ola Money customer support has been notified about the posted complaint.
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                                P
                                POOJA SHET
                                Sep 1, 2023
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                                Link I received via text hello.ola.app/repay is erroring out. Today is due date for OLA postpaid. Please assist me asap for payment issue.
                                Ola Money customer support has been notified about the posted complaint.
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                                  L
                                  lobojulius
                                  from Thane, Maharashtra
                                  Aug 28, 2023
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                                  No option available to clear dues

                                  My name is Julius Lobo, due date to clear my OLA money postpaid dues of Rs. 273 is on 29th August 2023, I am trying to clear the payment today i.e 28th August, but there is no option to clear my dues or showing outstanding amount.

                                  Please advise before I am unjustly charged a late fee of Rs. 50...
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                                  M
                                  Monika Anigani
                                  Aug 25, 2023
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                                  I got a coupon for an extra charge amount. I received a coupon but the coupon is not working.

                                  I got messages like this:

                                  We sincerely apologize for any inconvenience caused. As a gesture of goodwill, we are pleased to offer you a ₹ 279.0 coupon that can be used for your rides. Please use the code W4KRK9RZZK, which will remain valid until[protected]. Thank you for being a part of our journey, and we look forward to continually improving your experience with us.
                                  Ola Money customer support has been notified about the posted complaint.
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