Ola Money Complaints & Reviews

There is an unauthorised transaction of Rs 3500/- in my Ola Postpaid account from some vendor FRUGIVORE.

This is a fake girl this is a abuse more people please banned the I'd plzzzzz

I have already paid to the ola cab driver for a ride. But still ola money asking for payment. Whereas I have already paid to driver through gpay.
Since 1 months ola money mentally torturing.
I have many times communicated to their representatives through call and email.
Also I have provided ride, payment details and bank statement.
But still they are mentally torturing and threatening me.
Whereas as I am not going to give even 1 coin.
Ready to fight in consumer court.

Regards
Rakesh Tiwari

Late fee was charged. I tried clearing dues but unable to see clear dues button in ola app.

Even chat support is not working for late fee waiver.

Only late fees were charged.

CRN [protected]

Hello

I have taken a ola ride 0n 1 st april from IGI Airport delgi to Gurugram.

I paid the driver by cash.
why I have again ask to make payment when trying to book another ride

I have not opted for the post paid service of OLA. Even though the bill has been generated and asked me to pay.

I do not see the clear dues button when I go to payments- ola money. Instead I see a link regarding late fee structure. Due to this I am unable to clear my dues. I do not see any other way to make the payment. I have reached out to ola customer support but have recy no help from there. This is getting irritating as I have been trying to get this resolved since a week.

Request this be taken up asap

Link I received via text hello.ola.app/repay is erroring out. Today is due date for OLA postpaid. Please assist me asap for payment issue.

My name is Julius Lobo, due date to clear my OLA money postpaid dues of Rs. 273 is on 29th August 2023, I am trying to clear the payment today i.e 28th August, but there is no option to clear my dues or showing outstanding amount.

Please advise before I am unjustly charged a late fee of Rs. 50

I got a coupon for an extra charge amount. I received a coupon but the coupon is not working.

I got messages like this:

We sincerely apologize for any inconvenience caused. As a gesture of goodwill, we are pleased to offer you a ₹ 279.0 coupon that can be used for your rides. Please use the code W4KRK9RZZK, which will remain valid until[protected]. Thank you for being a part of our journey, and we look forward to continually improving your experience with us.

I am complaining about old money postpaid I have already paid and cleared all dues and now why Continuously I am getting calls from ola calls. This is not acceptable and worst service.
Please check and resolve the issue.

Thanks
Sathish
[protected]

I can help you with grammar corrections and suggestions. Here is your message with some corrections and improvements:

I have already paid to the cab driver, and again it was debited from my Ola money account. After debiting, I tried to contact customer support, but I didn’t find any customer support in the Ola application regarding my issue.

I have sent a number of emails to Ola money support “[protected]@olamoney.com” regarding the issue, but no one has responded back.

Some of the third-party unauthorized customer support people were continuously calling me, regarding clearing the due, but they didn’t even listen to my issue. They just hung up the call.

Money debited from OlaMoney postpaid account 5000/- to vendor AJIO without my knowledge. I DID NOT share an OTP. Customer care is adamant that an Otp was shared and they can’t do anything. I haven’t authorized this transaction by any means and this transaction happened without my consent. Now they say that they can’t do anything as an Otp was shared. I expected more help from OlaMoney support team. Even after having 2FA it’s still not secure or safe. I want my money back because I believe ola should investigate further and make a decision regarding this. They just washed off their hands off the issue within a day. Their policies itself state that even if an Otp is shared, they have means to refund the amount wherein in my case I did not share any otps to anyone. I want this to be looked at urgently.

I have been trying to clear dues but there’s no button visible on the app. Written to Ola support team as well but no response. The CRN is [protected]

After using an Ola ride a call was received that mobile number change request has been submitted and post that 24000 unauthorised transactions were done from account and I made calls and emails to Ola which could have avoided 23900 fraud, no action from them resulted in loss and asking me to pay the money now !

I have paid the ola postpaid bill still it is not reflecting in the ola app. Also i m getting a lot of harassment calls.. please find below some of the numbers

+[protected]
+[protected]
+[protected]

I have paid the Ola Money postpaid bill still it is not reflecting in the app and i m getting constant harassment calls

Hi
I am using Ola postpaid and recently I’m facing issues. I closed my postpaid account but I got a message from bank that there is an overdue amount which I need to pay. I already contacted Ola and they are very very slow in responding and even I tried twitter also, they simply say that the issue has been transferred to higher end. I want to close my loan account as soon as possible. I don’t want any effect on my cibil score. Please help

I have reached out to customer care and write an email to ola support team many time, however not received proper response yet and hence i am reaching out to you.

This is to inform you that the unauthorized payment was made through my Ola Money postpaid account. I got the text message notification sent by you shows that an automatic payment was made to Quikcilver on 12Jul2023 at 09:08pm. However, this payment was unauthorized.
The OTP was not generated nor shared for the last 2 transactions of 10000 thousand each. The transaction was done without an OTP.

Kindly check and request for refund.

Please let me know if you need more information on this or any concerns.

Regards,
Asrar Mandlekar

Dear team,
Last Sunday on dated 10th of July i have trapped, somebody was login with my account and with my phone number and using my ola postpaid money and made self payment with amount ₹4995/-
I did not login and had not paid any amount with my account. Such type fraud going with ola application and this fraud done by last ride
Please look into this
Login phone number: [protected]
Email ID is: [protected]@gmail.com