Ola Money — Cash paid and Wallet deducted too

Ola Money — Cash paid and Wallet deducted too

V vilastople from Mumbai, Maharashtra Aug 7, 2022 Aug 14, 2022 This thread was updated on Aug 14, 2022

Hello, I paid cash (INR 422) to my driver but my wallet postpaid account was deducted too. I'm a senior citizen and don't know why my wallet was debited even when I paid cash to my driver. Possibly, the payment method was defaulted to Postpaid (I was not prompted to change it). That said, when I paid cash, the driver should not have taken my cash as he was already paid. I request you to please reverse the charge against my Postpaid Wallet balance. My ride was on 31-Jul, 2022 with CRN [protected]. My phone number is [protected]. Thank you, Vilas Tople Was this information helpful? No (0) Yes (0)
Ola Money customer support has been notified about the posted complaint.
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Ola Money Customer Care

from Bengaluru, Karnataka

Aug 14, 2022

Verified Support

Hello Vilas, we apologize for the inconvenience caused. We request you to write to us at [protected]@olamoney.com from your registered mail ID so that we can address the issue and assist you further accordingly.

vilastople's [Complaint's author] reply, Aug 17, 2022

Hello - The email address you provided has been obfuscated by the website so I can't see it on here. The email shows up as [protected]@olamoney.com. Can you share just the portion of the email before the "at symbol"? That way, the website will not obfuscate the email address.

Vilas Tople