Ola Money — driver took cash even when I had ola money selected!

Booked an out station cab and added 4000 rs on ola money. When the driver came he said he doesn’t have any money and requested that i pay him with cash and he will get the money refunded.

Now i paid him 3000 when the ride finished. While the ride was finishing he said he has done the needful on his end and i will get the money back in 24-48 hours.

Now i didn’t get the money back so i contacted ola. Ola then contacted the driver but the driver denied taking any money from me.

Ola then delayed any response to me and got back to me after more than one week after my constant calls.

Now today they said that since the driver is declining they can’t refund back the money to me.

Now i am shot of 3000 rs and ola has done nothing!!!

Such poor customer service!!!