[Resolved] Ola Money — kyc disabled issue

[Resolved] Ola Money — kyc disabled issue

U uzair sayed from Mumbai, Maharashtra

I am not able to transfer my ola money to my bank account, when i try to transfer the amount i got the message that your kyc is disabled, i tried to complete the kyc from ola website and it shows that my kyc is done but again when i tried to transfer ola money to my bank account it gives me the same error kyc is disabled. Kindly look into this and resolve this issue as soon as possible. Was this information helpful? No (0) Yes (0)
Mar 4, 2019 Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint. Jan 20, 2019 Updated by uzair sayed Complaint is mark as resolved however, i am still unable to transfer my ola money to bank account. pfb the screenshot Verified Support Jan 30, 2019 Ola Money Customer Care's response Please note basic/minimum kyc is approved for your wallet. With Basic KYC, you can refill upto 10000/- per month, but bank transfer / wallet to wallet transfer facility will not be active. This is to keep you informed that, it is required to have your Full KYC processed, in order to avail bank transfer and Ola Money Wallet to Wallet transfer facility, additionally for increasing your wallet refill limit upto 1 lakh per month. Currently, there is a temporary suspension on enrollment for availing the KYC services, but you can still enjoy using your Ola Money Wallet for your cab rides, mobile recharges and other utility bill payments upto Rs. 10, 000 per month. Further, kindly note that, you can make your ride payments through credit card / debit card or UPI payment mode post consumption of the monthly limit of Rs. 10, 000/-. We value your business with us and please write to us on [protected]@zipcash.in if you have any further queries. Regards, Team Ola Money
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