[Resolved] Ola Money — money 3848 detected from ola wallet.

swathy1234

from Pune, Maharashtra

Address:

Rmz Centennial, Graphite India Main Rd, Phase I, Doddanakundi Industrial Are, Bangalore, Karnataka, 560048

I received the message of detecting amount 3848 from my ola wallet to some a1 tours and travels. I did not make this transaction. First of all i am not having access to ola wallet and i can not transfer the money to other person. Still i wounder how come the amount got taken from ola postpaid wallet. Please help me to resolve this. I try to call ola customer care. The call was not going.. Also i sent a mail with the screenshot of the transaction message. That contains transaction id. How to resolve this issue. Since ola customer call is not easy to contact them. I am confused about these things.

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Jun 12, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ola Money Customer Care's response We certainly understand your concern and we are sorry for the inconvenience caused.
Please write to us at [protected]@zipcash.in with the transaction details.
Our team will respond back with a resolution to your issue soon.

May 08, 2019

Updated by swathy1234 I sent mail to [protected]@zipcash.in on the day the money has taken from my account. but still i did not receive any information on this. I am planning to file a complaint in cyber crime. Please let me know the status.