Ola Money — Money debited but the voucher has not been sent after placing order through ola money

Srir11

from Cheruvathur, Kerala

Mar 25, 2022

Address:	OLA Financial Services Private Limited (formerly known as Zipcash Card Services Private Limited) \| CIN: U22219KA2007PTC127705 \| Registered Office - Re
Website:	www.olamoney.com

Hi,
I placed an order to buy an Amazon voucher through your ola money postpaid and I haven't received it yet. But the wohoo customer haven't been giving any help and no proper response and they're asking me to call ola customer care service. I just started ola money yesterday and I'm facing all this. What should I do? You guys are not even responding to my emails. Atleast give me a callback.

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Ola Money customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2022

Ola Money Customer Care's response Hi Sri, we apologize for the inconvenience caused. Kindly note that we have replied to the concern to your registered email ID with Ticket ‭#4202163.

Mar 28, 2022

Updated by Srir11 I need a callback please

Mar 28, 2022

Updated by Srir11 From the customer care

Apr 03, 2022

Updated by Srir11 I haven't got any positive response from your end nor my issue has been resolved. You guys are delaying it further for me. Even a callback has not been arranged from the customer care.

Apr 04, 2022

Updated by Srir11 Please atkeast reply

Apr 05, 2022

Updated by Srir11 My issue is still not resolved and it's frustrating.