[Resolved] Ola Money — money deducted from ola money wallet but not submitted to bib basket

Drishti29

from Sagar, Karnataka

Address:

Bangalore, Karnataka

I was paying for my grocery which I had bought from big basket through Ola money wallet. I had recharged the wallet with the bill amount of INR 300, for which the date and time is 26-02-19, 3:03 pm and the transaction id is EGAFFAF359V6. This amount was supposed to paid to big basket which I tried doing as well. The amount was deducted from the wallet for which the date and time is 26-02-19, 3:03 pm and the transaction id is EGAF-FALG-SXMG Big basket did not receive the payment at all, I had called them trice to enquire and the screenshot of them not receiving the payment is also attached. I had mailed everything to ola support but no response yet and the contact numbers obtained from the internet do not connect. Please help me resolve this, I have really tried everything and this seems to be my last help.

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Apr 19, 2019

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Mar 04, 2019

Updated by Drishti29 There is no refund and update, please do something!

Verified Support

Mar 18, 2019

Ola Money Customer Care's response We certainly understand your concern and we are sorry for the inconvenience caused.
Please write to us at [protected]@zipcash.in with the transaction details.
Our team will respond back with a resolution to your issue soon.