[Resolved] Ola Money — money got deducted from account but money did not reflect in ola money

Akriti Jeena

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560066
Website:	OLA Money

Hi, my name is akriti jeena ([protected]). I tried recharging ola money by an amount of rs.999 thrice on 11th feb 2018. The money got deducted from the account three times. The transaction failed first 2 times and then it was successful in 3rd transaction.
Usually the money in such cases are refunded my next day itself but now it has been 2 days and i have not received the refund (Rs. 999 * 2 = rs. 1998).
I am unable to contact their customer service on the numbers that were mentioned on this site.
Please help me out in this matter as soon as possible.

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Mar 24, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Ola Money Customer Care's response Hello Akriti,

Greetings for the day.

We would like to inform you that our payment portal did not receive your refill amount of Rs. 999/- and Rs. 999/-, due to which auto refund was initiated from the payment portal.

This amount will be reflected in your bank account within 7 to 10 business days as per the standard banking procedures.

We request you to check with your bank for the refund with the below mentioned details, so that they can help you on the same.

Amount: Rs. 999/-
Txn ID: dowb-5r7q-4yl9
Bank ARN:[protected]
Date:[protected]:54:44
PayU ID: [protected]
Status: Auto Refunded

Amount: Rs. 999/-
Txn ID: dowb-5obc-1hur
Bank ARN:[protected]
Date:[protected]:48:14
PayU ID: [protected]
Status: Auto Refunded

We value your business with us, kindly write to us for any queries.

Regards,

Team Ola Money