Ola Money — money not credited to merchant payment account

Address:Ghaziabad, Uttar Pradesh, 201012

On 28th feb, 2018 a payment transaction of ₹ 99/- to a merchant has been made thro' ola money (Via mobile no. Of merchant) in the evening hours. Although, the status showing transaction (External) is successful but the payee is complaining that the same has not been credited to his bank account connected to his mobile no. He does not have any ola money account. Pl. Note that the transaction status is showing success.
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I have added money in my ola money account. I am transferring to my bank account but coming error since 3 days I was trying. Please help me to withdraw the amount as soon as possible

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