Ola Money — Money not refunded after failed transaction

I paid ₹6265 to Myntra through Olamoney on 21/05/2022 but the transaction failed as money was not received by Myntra.So I wrote a mail on 23/05/2022 to Olamoney describing the issue and requested for the refund.They issued me ticket number 4444111 and asked me to wait for 5 days.After 5 days I didn’t get any response from them so mailed again and again they asked me for 5 days.This whole is getting repeated again and again.They won’t revert me on their own and neither will tell about the refund status.