[Resolved] Ola Money — no response

Ulhas Karkhanis

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400101

Since last 2 month's my ola money account has been blocked.
On 16th july, i transferred rs.999/- from my bank account to wallet. The amount was debited to my account but not credited to wallet.
I have written many mails. Each time i get reply that the amount will be credited to my wallet in 1 working day. Nothing happens!!

I am at the end of patience.

Wallet linked to my mobile no. [protected]

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Oct 12, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Sep 11, 2018

Ola Money Customer Care's response We are in process of providing evidence in order to contest the chargeback claim.

Until this claim is settled, your account will be temporarily suspended, as per Ola Money powered by Zipcash’s terms and condition under the clauses 4 (VI) and 19 (III).

We request you to write to back to us on [protected]@zipcash.in with the bank confirmation mail of the chargeback release.

Post which, your Ola Money a/c will be released.

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Comments

vishakha nair

from Mumbai, Maharashtra

Hi team,

Please check for the transaction number
INB/[protected]/PAYU.IN/ on 12-sept
Request you to check and revert back on my mobile number [protected].

Please do check and let me know the details of failed transaction and refund it to my account as soon as possible

Thanks
Vishakha

yash14

from Ahmedabad, Gujarat

I can not able to withdraw money from my ola money wallet account. I very much needed that amount. but i cant able to withdraw it. They show that the your kyc is disabled. i want to ask you that the when was the kyc started.