Ola Money — not able to add ola money due to non completion of kyc which is made as mandatory

Not able to add ola money due to non completion of kyc.
To complete kyc, there are 3 steps out of which the 3rd or the last option is uploading of selfie from gallery or clicking picture from camera. The option from selecting selfie from gallery is disable and also taking picture from there option is disabled due to which not able to add or load ola money.
It seems that ola is not bother to check this issue.
I want to get back my remaining ola money from the ola account else getting this issue resolved.
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Inspite of calling them and asking to send Someone for KYC no one visited so unable to compete KYC Please help
I dont know who is dere on the other side but i jst want to say that ola money is very ridiculos...from ladt 4-5 days i am trying to transfer my money from ola money to my bank account but till day the money is not yet transfered...if some one is reading this mail den i would request you to please help me out...

Jatin
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