[Resolved]  Ola Money — not able to transfer ola money to bank account

I was trying to transfer my ola money to bank its showing kyc desabled. I looged in into ola website and it's giving me that basic KYC done. Then why I am unable to transfer money.
First of all this whole thing happened because ola driver was not accepting my trip when i select payment mode as ola money. I have added thousands of rupees just for this outstation trip. Eventhough finally i booked a cab using cash payment as driver was not ready for ola money payment option. Now I want to transfer that added olà money to my bank account. Please help me with the same asap.
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Feb 8, 2019
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2019
Ola Money Customer Care's response
It is required to have your Full KYC processed, in order to avail bank transfer and Ola Money Wallet to Wallet transfer facility, additionally for increasing your wallet refill limit upto 1 lakh per month.
Currently, e-kyc services is on hold. We'll be live soon.
For more details, kindly write to [protected]@zipcash.in
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