[Resolved] Ola Money — ola kyc process tedious

Idhaya Kani

Address:

600013

I am running a shop and i want to do kyc for my ola money app.my original uploaded to ola money app.when i try to send money to ola user i was asked to complete the KYC process.i gave a request in the app to complete my kyc.one lady called me and she asked me to come to one spot near my home at 2 p.m to complete kyc process.i waited from 1.45 p.m to 2.30 p.m but she didnt come.whenever i called her she said she will come in 10 minutes like that several times and made me to wait for 45 minutes on the road.i feel irritated and i returned to home after waiting 45 minutes.why ola have tedious process for KYC.
Pls give some store address and i can do KYC myself in there.

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Mar 7, 2020

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Ola Money Customer Care's response Kindly revert with your email id or phone number registered with Ola along with the ticket id where you have raised your concern with the OlaMoney team if the issue is still not resolved.

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Comments

Ayushi Rautela

from Bengaluru, Karnataka

Driver logged into my account and transferred the entire amount to his account. OSN# [protected]. The driver was an ola employee and it's established that he was involved in the act. The amount could have been deducted from his due and be credited to my account but ola turned a deaf ear to their customers.