[Resolved]  Ola Money — ola money not added to my account

Address:Gurgaon, Haryana, 122018

Money debited from my account but was not added to ola money. Kindly help me in this regard. I added the money on 20th november to book a cab from my home which is located at sector 47, gurugram to splendor tower sector 65, gurugram. I transfered through bhim, where money has been debited but in ola it wasn't added. Kindly revert in priority. Attached photo below.
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Jan 9, 2019
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2018
Ola Money Customer Care's response
This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in
Our experts will get back to you at the earliest with a resolution.
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I had added money to my ola account for payment of a bill and the portal said the method of payment is unavailable as of now. So when I tried to send the money back to my bank account, it showed a message saying my kyc has been disabled.

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