[Resolved]  Ola Money — OLA money not credited to Bank account

This is a follow-up to : 4529637

This is to inform you that I have made a payment of 10, 000INR on my OLA money account linked with - [protected] on 21st May, and I have been trying to transfer it back to my Bank account and it asks me to complete the KYC as I did the initial KYC in mobile and for the further KYC process I need to do it on my next OLA ride. The OLA Customer support says that the KYC process is temporarily inactive and has no idea when it will be reactivated. i have raised a request on ola customer care via mail and i just got a reply mail with a ticket id saying that the transfer will be initiated within a day and post-initiation i will receive the money credited in 10 business days. i haven't received any confirmation regarding the initiation. also OLA is very inactive in replying to customer issues.