[Resolved] Ola Money — ola money-recharge failed but money has been debited from account

[Resolved] Ola Money — ola money-recharge failed but money has been debited from account

N Nikita Srivastava from Noida, Uttar Pradesh

I have an account on ola with [protected]. I have tried to recharge ola money on 2nd july 2018 at around 3:00 pm. Money got debited from account but recharge failed. After doing the payment through net banking money instantly got debited from my account but still recharge is showing failed. Please resolve the issue as soon as possible. Waiting for your response and it is very bad first experience with ola cab. Was this information helpful? No (0) Yes (0)
Aug 13, 2018 Complaint marked as Resolved Ola Money customer support has been notified about the posted complaint. Verified Support Jul 12, 2018 Ola Money Customer Care's response Hello Nikita, Greetings for the day. We would like to inform you that our payment portal did not receive your refill amount of Rs. 100/-, due to which auto refund was initiated from the payment portal. This amount will reflect back in your bank account within 7 to 10 business days as per the standard banking procedures. In case if the amount is not reflecting post given timeline, we request you to check with your bank for the refund with the bank reference number:[protected], so that they can help you on the same. We value your business with us, kindly write to us for any queries. Regards, Team Ola Money
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