[Resolved]  Ola Money — ola money recharge not getting reflected _ 9th july

Address:560068

I did an ola money recharge of rs.599 and the amount got debited from the bank, but got a failure notice from ola money. I contact the support and they said the amount will be refunded in 7 to 10 working days. This happened on 9th july 2018. Since then i am following up with the customer care and they keep telling the standard answer, wait for 2 more days and amount will be credited in the ola money.

Today again when i followed up the customer care executive named pramod said that i can reach out to any forum and that they will not help me with the issue.

No wonder people are not happy with ola's customer care.
Was this information helpful?
No (0)
Yes (0)
Sep 10, 2018
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2018
Ola Money Customer Care's response
This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in.
Our experts will get back to you at the earliest with a resolution.
Complaint comments 

Comments

As of now nothing has been done, have been following up with the team since a month and they give the same standard answer that the amount will be refunded by end of the day.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ola Money
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1388
    Pending
    259
    Resolved
    791
    Ola Money Phone
    +91 80 6735 0900 (Corporate Office)
    +91 22 3094 7900
    Ola Money Address
    Regent Insignia, #414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, India - 560034
    View all Ola Money contact information