Ola Money — Ola Postpaid discrepancies

WilJoe

from Chennai, Tamil Nadu

Jun 17, 2022

Address:

chennai, tamilnadu

I’ve been following-up Ola team for more than 25 days; that the dues on my Ola Postpaid is incorrect as I’ve paid the driver directly by cash after the ride. Please do the needful to have corrected or written-off. But I haven't been replied so far by either one of them; and I am getting continuous calls from their Call-Centre/ SMS / WhatsApp threating messages / emails etc asking me to pay something which I've already paid.

email ID's I've written to are;
Ola Money ;
Ola Cabs ;
;
;
;
Suppression Tickets ;

Thanks & Regards,
Wilfred Joseph (wilfred.[protected]@yahoo.com)

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Comments

Ola Money Customer Care

from Bengaluru, Karnataka

Jun 17, 2022

Verified Support

Hi Wilfred, we apologize for the inconvenience caused. Kindly note that the concerned team is working on your issue with Ticket ‭#4538783 and you will soon be updated on the same.

WilJoe's [Complaint's author] reply, Jun 17, 2022

Hi Team,

Thank you for the acknowledgement, but there have been atleast 10 tickets raised and closed without any resolution like the following Request/Ticket ID: #4456403, 4456386, 4499220, 4537591, 4528515, 4522965, 4516068, 4513662, 4510036, 4509865, 4502917,

I hope you would have this issue sorted at the earliest, I am 100% sure that there is some technical glitch in your system/App ... though I've paid by cash why is it added to my post-paid account. This needs to be corrected immediately.

Thanks, [email protected]