[Resolved] Ola Money — OLA Recharge Failure

M.Narendran D.Muralidharan

Address:

560037

Hi,

I had recharged my OLA account with 599 plan Twice on 29/12/2016 around 10:00 A.M - In total 1198Rs was debited from my account - but i didn't get any money transferred to my OLA Account.
I have tried reaching their customer care no. but they are not responding to my calls
I request OLA to refund my money ASAP.

I have attached my bank Mini statement snapshot as ref.

+1 photos

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Dec 30, 2016

Complaint marked as Resolved

I tried to raise my complaint in the following website https://www.olamoney.com/ Ola customer care replied me that my bank only has to refund this money - The bank did refund the money today - so i'm closing this complaint.

Ola Money customer support has been notified about the posted complaint.

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Comments

Shubhada Boddun

from Vijayawada, Andhra Pradesh

Ola app has no option to select whether i want to pay by cash or by olamoney. Driver simply accepted the cash without informing that it is being taken from ola money . I have paid in cash for the invoice OSN[protected] and after getting down i found the money is deducted from ola money also. Kindly check up and refund me the ola money .