[Resolved]  Ola Money — Paid in cash and also deducted in postpaid

Ride CRN[protected]

I enabled postpaid to avoid paying extra cash everytime as drivers don't accept online payments and also refuse to give the balance change. This backfired when I booked a ride for my parents. The fare amount came out to be 283 and I had informed my parents that they need not pay as it'll be taken care of automatically. The driver demanded that the amount must be paid in cash. They ended up paying 300 because the driver didn't have any "change" on him. The interesting part is he also took the money from postpaid that was deducted automatically once the ride ended. The driver cheated by not updating the payment method and got paid twice. I dropped multiple mails to support to address this but I got no response. I was getting a call every 30 minutes and messages saying my CIBIL score will be affected. It was nightmarish with all these calls that I was getting in the middle of important work meetings. Why should I bear the responsibility for this with such a faulty system that you've put in place. I've paid the deducted amount in Ola postpaid because I gave in to the pressure of 20-30 calls per day. I request Ola to look into this and refund the amount that I paid. I can share any details you may need. Please resolve this asap.
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Nov 10, 2022
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2022
Ola Money Customer Care's response
Hello Kumar, we apologize for the inconvenience caused. We request you to write to [protected]@olacabs.com from your registered mail ID so that the concerned team will address the issue and assist you further accordingly.
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