This is regarding my ride CRN[protected]
journey dated 08/02/2022
I have raised this complaint with OLA customer care but the call was disconnected
Since last month I am repeatedly trying to contact your customer care, but it's showing not a valid number
Regarding the ride at Mumbai please note the following points
I have selected cash payment for the ride
When the ride was completed, there was a problem with the system ..The bill was not showing in my mobile neither at Drivers mobile ..During the whole ride the route map was repeatedly going on and off..The driver himself told there is a problem in the system
After completion of the ride ..the driver insisted on paying the estimated fare ( which was shown during the booking)..So I paid the fare of 900+ something ...However after some days I got a post paid bill of 1000 + INR while I have already paid in cash to the driver
If I have selected cash why the same was converted to post paid and what about the money I gave to the driver ...???
Since last week I am getting repeated calls from OLA ..and when I try to connect your customer care the same is not reachable
There are multiple automated calls from OLA asking to clear the dues which is totally illegitimate and they are not prioviiding any solution through mail ..only statimg that the issue is resolved
Thanks and regards
Sudipto Kumar Ghosh
[protected] Was this information helpful? | 
Without our knowledge, they created post paid account. Without our consent they withdrew money from that account. We didn't select postpaid as payment however they took money from that account. This is cheating. Ola is a fradulent company. Please submit issue in cyber crime.
I raised similar issue with ola customer care. Told them specifically that I paid driver with cash. But the customer care person put me on hold stating that he is verifying with driver and then told me simply that driver denied taking payment. I disputed it. They opened a ticket but later I received email from them asking me to provide proof of credit/ debit/ upi payment made to driver. They said the issue is resolved. That's when I logged a complaint in cyber crime portal.
https://cybercrime.gov.in/
And then i informed them about my complaint in cyber crime. Now they have asked me to provide CRN number. I have shared it and waiting for an update. You can also do the same.