[Resolved] Ola Money — recharge failed, money debited from bank account not credited back

vineeta15

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400055
Website:	www.olamoney.com

I tried to recharge my Ola money wallet on 15 July 2018 for Rs.1000 which failed, for Rs.200 on 18 July 2018 which failed and for Rs.500 on 29 July 2018 which failed again. I had raised multiple complaints for the first two transactions but now even after 17 days of the failed transactions, my money has not been refunded back. They kept asking for 2 more working days again and again but neither recharged my ola wallet nor refunded the amount till date. Again, trusting them, I tried to recharge my ola money wallet with Rs.500 yesterday but alas! again the same fate. Now my Rs.1700 are stuck with them (transaction references attached). I am not going to use Ola again ever. It's a total disaster recharging with them. I could have saved or utilized my hard earned money at a rather better place.

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Sep 7, 2018

Complaint marked as Resolved

Ola Money customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Ola Money Customer Care's response This is definitely not the kind of experience we would like anyone to have with us.
Please share the details of your issue on [protected]@zipcash.in.
Our experts will get back to you at the earliest with a resolution.