Ola Money — regarding kept my money blocked

Website:

www.olamoney.com

(New token Id 946344)
My name is Sunil. My mobile No. is [protected].

In this reagrd, it is submitted that, I had done twice transactions for Rs. 999/- (Total Rs. 1988/-)on[protected] to OLA money through my SBI credit card. The first transaction (Id No. dowl-s69t-xys0) was failed as per their version. But the amount was deducted from my Card. On the necessity at that time, I has done another transaction for Rs.999/- which was successfully credited my OLA money cash (Transaction ID DOWL-S81E-MUF2). After waiting some days I have written a complaint to OLA customer care and contacted them through Phone. They asked me to complaint to SBI card about the non receiving of amount. Which I have done.
After 2 - 3 days OLA blocked my OLA money account and my money shown 0. but actualy have around Rs. 1500/- which they kept in their pocket(from March 2018). After a month SBI card informed me about the transaction successful message. I once again tried to contact OLA customer care through Phone and their representative also agreed that. He asked some time (10 days)to reflect the amount and unblock my Account. Which I agreed. But after waiting more than 2 months and contacted their customer care enormous times through phone and message, nothing fruitful happend till date.
This is really harassing !.
Kindly do the needful if possible please.