Ola Money — transfer from ola wallet to bank

I transferred rs 200/- from my ola monet wallet to by bank account linked with my registered mobile number. I followed the procedure guided by the app.
The amount has been deducted from my wallet including the charges on 24th december 2017.
The net transfer amount has not received in bank account or ola account related to the registered mobile number.
Kindly respond asap.

Thanks