Ola Money — Unauthorized transaction through my OLA money postpaid Wallet

I have reached out to customer care and write an email to ola support team many time, however not received proper response yet and hence i am reaching out to you.

This is to inform you that the unauthorized payment was made through my Ola Money postpaid account. I got the text message notification sent by you shows that an automatic payment was made to Quikcilver on 12Jul2023 at 09:08pm. However, this payment was unauthorized.
The OTP was not generated nor shared for the last 2 transactions of 10000 thousand each. The transaction was done without an OTP.

Kindly check and request for refund.

Please let me know if you need more information on this or any concerns.

Regards,
Asrar Mandlekar