[Resolved]  Olx India — fraud seller of golden retriever

I ordered a golden retriever puppy by one of the adds in olx in new delhi.. He asked me to submit half amount in advance and half at delivery.. He gave me his driving license photo and account number.. I transferred him rs.5000, he told me he will deliver the puppy after 5 hours to transfer as the puppy is coming from dewhere in punjab.. But then he started making excuses and started convincing us to give full payment.. When we denied.. He was abusive with us.. Now its been more than 10 days niether the puppy is delivered nor he is ready to return the money.. He was a certified olx seller.. We trusted olx and not that buyer that is why we made the deal.. I made the payment on 15th august 2017 and the number registered of the buyer is [protected].. I want olx should come into this scenario and help me get my money back as it was because of them i came in contact with that buyer..
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Sep 25, 2017
Complaint marked as Resolved 
Verified Support
Aug 25, 2017
OLX India Customer Care's response
Dear Neeta,

Greetings from team OLX!

Thank you for sharing your concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have blocked the seller's account as well as his number so that he cannot dupe any more buyers.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

Also, it is submitted for your information that OLX only provides a platform to seller and buyer. OLX does not participate or interfere in negotiations during transactions. We suggest that you always analyze the ad you are interested in.

As you said, you have some documents supporting your case, we suggest to take the help of legal authorities. Kindly file a FIR against the seller and OLX will provide all the information related to the seller to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service. Feel free to write to us at [protected]@olx.in.

Thanks,
Team OLX!
Complaint comments 

Comments

There is this guy by the name umar khan who is asking me to send inappropriate images of me and it is very shameful that there are people like him on olx. It spoils the name of olx. My name is Joshua Rebello. Please take immediate action. The person is registered in Bhopal and I'm from goa. Plz TAKE IMMEDIATE NOTICE. It is a gagrah choli

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