[Resolved] Olx India — mobile duplicate order refunding

Mauyresh MD

Address:

Delhi, Pune, Maharashtra

I was order i phone x mobile from express marketing but they deliver me duplicate other mobile and i paid the amount before getting product. They were said that if the product is duplicate or any ther issue during delivery they will refund the amount in 24 hrs but now they are not refunding amount. There employee also talk with me in bad words and said that he dont refund. So please take action on them and requst you to help me for refunding. Please.

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Jan 6, 2020

Complaint marked as Resolved

The employee of the company call me.I have their num also.That is9319624506. And7303452725 is the number on the delivery box.

Verified Support

Jan 07, 2020

OLX India Customer Care's response Dear OLX User,

Thank you for sharing the concern with us.

We completely understand your situation and apologize for the inconvenience caused.

We wish to inform you that without any delay, we have shared the details with the concerned team so that he cannot dupe any more users.

We assure you that our top priority is to maintain a safe and secure OLX community and remove users who do not comply with our Terms o[censored]se.

As you said, you have some documents supporting your case, we suggest taking the help of legal authorities as we are not authorized to share the information directly with any user.

Kindly file an FIR against the user and OLX will provide all the information related to the suspect to the legal authorities.

Addressing your concern is our priority and we will always give you the best possible service.

Thank you for contacting OLX!