[Resolved] Olx India — why and why was my olx account banned without any reason

Dean Decon

Address:

A-8/21, First Floorvasant Vihar New Delhi, 110057

I recently created the account in other to post my device which i wanted to put for sell, i have follow every steps and give proper information to create the account, fine the account was created and i was able to post two ad, which i got a buyer for one the product i posted,

So i decided to login my olx account on my computer, and i was logged out completely, why? For what reason, i have not violate any guild and policies of olx so why was logged out and got banned.?

I want this resolve as soon as possible.

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Mar 16, 2020

Complaint marked as Resolved

Verified Support

Feb 13, 2020

OLX India Customer Care's response Dear OLX User,

We have a specialized team that will be able to assist you on priority. Just drop in an email mentioning your registered number on OLX at [protected]@olx.in.

Thanks,
Team OLX

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Comments

L.Harsha

Got fake mobile .. 576, West End Colony, Vasant Enclave, Vasant Vihar, New Delhi, Delhi 110057
From this address
Phone number is [protected]

OLX India Customer Care's response, Feb 15, 2020

Verified Support

Dear OLX User,

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern; however, we would request you to elaborate your concern along with the adequate proofs.

- Your registered phone number on OLX
- Transaction receipt if any, in context to advance payment.
- Ad id through which you have contacted the suspect.
- Chat/message history with the suspect.
- Contact number/email address of the suspect.

This will help us not only take appropriate action on such accounts but also control any further suspicious activity on the site.

Kindly call us on our hotline number 9999140999 (10:00 am to 6:00 pm) available seven days a week from your registered mobile number or you can write to us on safety@olx.in.

Awaiting reply from you!

meghamokati

I am megha from indore and i have posted a advst of woolen Jacket in your website and there are 2 persons who were sent their interest through sms but i am unable to connect them..
Please resolve this

OLX India Customer Care's response, Feb 15, 2020

Verified Support

Dear OLX User,

Sorry for any inadvertent inconvenience caused. Please send us an email on support@olx.in with the detail of the issue faced while using the app and our representative will appropriately look into this matter for you.

Thanks,
Team OLX