[Resolved] Olx India — wrong product delivered

anmol23

from Firozpur, Punjab

Address:

Fazilka, Punjab, 152024

I bought a mobile phone from olx in 3500rs. The seller dispatch the product via india post cod speed post on 21/07/2017 with tracking id ez[protected]in but when i open the box, no mobile is there. There is a pair of shoes in the box. After receiving the wrong product i call to seller and he said, "there is a mistake in dispatching plz wait he will replace the product." but till now there is no action taken by him and prom past few days he not picked up my call. Address slip also attached with this message. Please help to refund my money or exchange the product.
Thank you
Ritesh kumar
[protected]

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Oct 8, 2017

Complaint marked as Resolved

Aug 18, 2017

Updated by anmol23 As per our telephonic conversation, i unable to arrange the Debit Card. I request you to please refund my money into my bank account or via cheque.

Verified Support

Aug 19, 2017

Verified Support

Aug 19, 2017

OLX India Customer Care's response Dear Ritesh,

We sincerely apologise for the inconvenience caused to you.

Our specialised team would like to immediately address your concern. Please contact us at [protected]@olx.in with the following details so that we can appropriately assist you in this matter.

- Transaction receipt if any advance payment was done.
- Ad id through which you have contacted the seller.
- Chat/message history with seller.
- Contact number/email address of the seller.

We look forward to hearing from you!

Thanks,
OLX India

Aug 23, 2017

Updated by anmol23 Dear sir,
As per our telephonic conversation, the card no is demanded by you for refund but i have no debit card as well as credit card. I can provide my bank account no to you so Please refund my money into my bank account.
Thank you
Ritesh kumar
[protected]

Verified Support

Aug 24, 2017

OLX India Customer Care's response Dear Ritesh,

Thanks for writing back.

We wish to appropriately assist you with your concern! However, the information supplied by you is not clear, as to what you are exactly referring to.

Hence, we request you to please elaborate your concern at [protected]@olx.in.

We look forward to hearing from you!

regards,
Team OLX!

Sep 02, 2017

Updated by anmol23 as per your instructions, i arrange the debit card for refund. please call me for further process.
Ritesh kumar
[protected]

Verified Support

Sep 07, 2017

OLX India Customer Care's response Hi Ritesh,

Greetings from OLX.

As per our telephonic conversation, we have clarified that there is no such refund process and advise you further caution.

If you need any further clarification, you can reach out to us at safety @olx.in.

Regards,
Team OLX!

Verified Support

Sep 07, 2017