[Resolved] Olx India — wrong product received

anmol23

from Firozpur, Punjab

Address:

Fazilka, Punjab, 152024

I file the complaint earlier but you mark the complaint resolved without solution.

I bought a mobile phone from olx in 3500rs. The seller dispatch the product via india post cod speed post on 21/07/2017 with tracking id ez[protected]in but when i open the box, no mobile is there. There is a pair of shoes in the box. After receiving the wrong product i call to seller and he said, "there is a mistake in dispatching plz wait he will replace the product." but till now there is no action taken by him and prom past few days he not picked up my call. Address slip also attached with this message. Please help to refund my money or exchange the product.
Thank you
Ritesh kumar
[protected]

+1 photos

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Oct 11, 2017

Complaint marked as Resolved

Verified Support

Sep 05, 2017

OLX India Customer Care's response Dear Ritesh,

Greetings from team OLX!

Thank you for sharing your concern with us and we regret the inconvenience caused to you.

We understand your concern, however, we would request you to elaborate your concern along with the adequate proofs at [protected]@olx.in.

- Transaction receipt if any advance payment was done.
- Ad id through which you have contacted the seller.
- Chat/message history with the seller.
- Contact number/email address of the seller.

This will help us in taking appropriate steps on such users from repeating these activities on our site.

Awaiting reply from you!

Thanks,
OLX Team!