[Resolved] Olymp Trade — Account blocked for breach 2.32

[Resolved] Olymp Trade — Account blocked for breach 2.32

P praj77 Dec 7, 2021 Dec 16, 2021 This thread was updated on Dec 16, 2021

I received a mail stating my account is blocked for multiple ids in olymptrade platform, but i dont use multiple ids, I accept i had another account but i contacted olymtrade support and blocked it because of technical issue and then i created a new account[protected]. The new account was created only after blocking first account. Now they are telling its breach of contract how come?? Even i got my new account verified. They are not even replying to my mails nor calling me. I want my current account to be unblocked please help me with it. Was this information helpful? No (0) Yes (1)
Dec 9, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Dec 08, 2021 Olymp Trade Customer Care's response Hello, praj77! Thank you for contacting us. We passed the information to the appropriate department as soon as you wrote to us. After a thorough investigation of the mentioned situation, the account has been successfully unblocked. Kindly check it out. We are sorry if this situation has caused you inconvenience. If any questions appear, kindly get in touch with us. Best regards, Olymp Trade team.
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Comments

ibusherif

from Salem, Tamil Nadu

Dec 16, 2021

My account is blocked please unlock the account or refund my deposit amount. I am humble request to you please transfer my deposit amount only. I need money for medical emergency hospital bill payment

Olymp Trade Customer Care's response, Dec 20, 2021

Verified Support

Hi there, ibusherif!

Thank you for sharing. You can read the Service Agreement at the link: https://olymptrade.com/terms
You have been warned by e-mail on 11/18/2021.
An email has been sent to you about account blocking 82631387 and a warning that if any facts of trading on other accounts are established, the Company reserves the right to block these accounts and all funds on them.

So you registered a new account 83710632 after the termination of the Service Agreement and the warning the Company was forced to apply the consequences described in clause 8.5.1. of the Service Agreement.

Take care of yourself and feel better soon.

Best regards, Olymp Trade team.