Claimed

Olymp Trade Complaints & Reviews

4
Last updated Sep 24, 2023
Complaints 1388
Resolved
1000
Unresolved
388
Quick Links
Statistics
Share
Contacts

File a complaint to Olymp Trade

Having problems with Olymp Trade?

File a complaint and get it resolved by Olymp Trade customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Olymp Trade
Customer Service Contacts

Olymp Trade Phone Numbers

Phone
+54 11 5917 5747
195
169
+27 21 100 3880
64
75

Olymp Trade Website

Olymp Trade Head Office Address

James Street, Kingstown,
First Floor, First St Vincent Bank Ltd Building,
Saint Vincent and the Grenadines

India

Olymp Trade reviews & complaints(1388)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pratyush mahala
Sep 24, 2023
Sep 25, 2023
This thread was updated on Sep 25, 2023
Report
Copy

I deposited 100 dollars in my account in 31st August. With the request no of [protected].

But i only got deposited only 36.26 dollars in my account. And the request no of 100 dollars also missing from transaction.

I have already mailed to
[protected]@olymptrade.com
[protected]@olymptrade.com
[protected]@olymptrade.com
[protected]@olymptrade.com

Have done live chat in olymp but only response i am getting is it is already forwarded to concerned departmet.
It's already been 23+ days but i am getting no response from their side and they only telling to wait more and more.
+3 photos
Olymp Trade customer support has been notified about the posted complaint.
Greetings, Pratyush mahala.

We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

We are waiting for your reply.
Best regards, Olymp Trade team.
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Venkat2002
    Sep 23, 2023
    Sep 25, 2023
    This thread was updated on Sep 25, 2023
    Report
    Copy

    I made a deposit of 700rs yesterday morning but still not appeared in my trade account.
    Request I’d
    [protected]
    +1 photos
    Olymp Trade customer support has been notified about the posted complaint.
    Hi, Venkat2002.

    Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

    Waiting for your response.
    Best regards, Olymp Trade team.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      N
      Navin GGG
      Sep 23, 2023
      Sep 25, 2023
      This thread was updated on Sep 25, 2023
      Report
      Copy

      Guys, I recently started trading in FTT mode. No need to mention that I am new here, but I got curious about this pretty new trading style for me. It looks easy at first glance but, it’s not that easy I admit 🙂
      However, I studied the guide pretty closely, since I had no prior experience and also explored a bit more online to find a working strategy for this type of trading. I came to the conclusion that the main factor here is the return yield you get from a trade and those articles were suggesting to trade with a profitability larger than 80%. I was surprised when I opened my account again to see that the profitability on my favourite pair NZD/JPY is only 30%!
      It ruined my day…
      Olymp Trade customer support has been notified about the posted complaint.
      Hello, Navin GGG.

      We really appreciate you taking the time to share your feedback. Olymp Trade strives to provide the finest trading conditions. They include a smooth interface, free education, and a functional support team. We are so happy that you agree with us. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

      Regarding your question, the payout rate depends on the strike price. The strike price you select can also affect the asset profitability. By default, it is equal to the market quote of an asset. However, it can be changed, thus increasing or decreasing the profitability. You can do it in the strike price menu. To enable this option, go to the “Chart” section of the platform.

      Please let us know if you have any further questions.
      Best regards, Olymp Trade team.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Ramdayal9926
        Sep 23, 2023
        Sep 25, 2023
        This thread was updated on Sep 25, 2023
        Report
        Copy

        Address:www.olymptrade.com

        I deposit 40000inr after I check how much withdrawal process time take
        After I withdrawal all amount they block my account without any reason
        They told me you raise a chargeback request against
        After I checked my bank the request made by mistake and I already cancel it
        I send him all proof but they didn't unblock my account
        Actually I request chargeback another transaction but the request made another transaction to olymp trade merchant but I cancel because it's made by mistake but they block my account permanent
        Name-Ramdayal Verma
        E-mail- [protected]@gmail.com
        Date of block- 22 aug 2023
        Olymp I'd[protected]
        Olymp Trade customer support has been notified about the posted complaint.
        Greetings, Ramdayal9926.

        Thanks for getting in touch. We are so sorry that your experience did not match your expectations. It's a pity that you have made this conclusion.

        We understand that your account is going through an investigation. There are just a few rare cases when the account may get tagged by the security system as ‘suspended’ due to suspicious activity. Please note that our clients who trade in line with the platform’s policies are not subjected to such check-ups.

        Another thing you can do if you do not agree with us. That you can file a complaint at [protected]@olymptrade.com. They will review your case and give a final decision from the company.
        Best regards, Olymp Trade team.
        Ramdayal9926's [Complaint's author] reply, 42 minutes ago
        There is no reply doing my mail they ignore me
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Karim Gade
          Sep 22, 2023
          Sep 22, 2023
          This thread was updated on Sep 22, 2023
          Report
          Copy

          I decided open a trading account with this broker for several reasons.
          The first reason is my personal opinion. I have been studying the broker's trading conditions for a long time and they seem to be suitable for me.
          The second reason is recommendation of my friend. To be more precise, he told me that this broker has a bonus system that will help me to start trading.
          But apparently there are no bonuses here. I can't write to my friend yet as he is away on vacation but I feel that something is wrong...
          Olymp Trade customer support has been notified about the posted complaint.
          Hello, Karim Gade.

          Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

          Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

          Regarding the bonus system, recently we would like to provide a better trading condition. Soon enough, you will see an upgrade in profitability. With the new system, we hope you can gain more trading advantages than ever.

          Keep up the good work.
          Best regards, Olymp Trade team.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            PanduSHARMA
            Sep 17, 2023
            Sep 18, 2023
            This thread was updated on Sep 18, 2023
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
            Report
            Copy
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            I have heard a lot about the Olymp Trade broker, and I shouldn't conceal this information - I heard only positive feedback from current clients. Literally everything on the platform was described by this or that trader in a very positive way.
            So, that's the primary reason why I decided to enter the website, scrutinize trading conditions and get down to trading with the Olymp trade.
            Still, the registration process was quick, identity verification was smooth as well and there was nothing difficult in topping up the account. And, I received a bonus!
            But people around continue talking that it's impossible, like this system isn't available anymore and so on and so forth. What's wrong guys? Olymp Trade doesn't even know it still has this system or what? Or I am an exclusion? =)
            Sep 25, 2023
            Complaint marked as Resolved 
            Crap... I thought I read new reviews... but, INATTENTIVELY! My silly head was convinced of examining information precisely, noting all important detail, but I've missed a piece of significant info! I ain't had any idea that the company is planning to send bonus system to the history's dump and replace it with a more profound mechanism. But, worth saying, that you have replied pretty quickly to me and clarify everything I needed to understand that I was so silly not to read overviews thoroughly! Kudos, Olymp trade guys!
            Olymp Trade customer support has been notified about the posted complaint.
            Hello, PanduSHARMA.

            Thank you for your feedback. We are thrilled to have you as part of our big community! We strive to provide the finest trading conditions including a strong platform, popular assets, useful customer support, and a quick withdrawal processing time. We are so happy that you agree with us.

            Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

            We have a bonus for our new users. We hope that you like it.
            Best regards, Olymp Trade team.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Acarya H.
              Sep 17, 2023
              Sep 18, 2023
              This thread was updated on Sep 18, 2023
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
              Copy
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I was working so hard to collect those Experience Points and to progress to the next level. And finally, I reached that stage yesterday. I received a notification and they confirmed my progress on Traders’s way. Besides other perks, I was expecting to receive my well-deserved bonus as well.
              However, even though I received a notification that I progressed when I opened my account today there was no bonus at all. My account size was the same. Am I doing something wrong, or Olymp Trade didn’t keep their promise?
              Sep 23, 2023
              Complaint marked as Resolved 
              Everything is fine guys, I totally messed up things 🙂 I was expecting a bonus but didn’t do my part of the job to properly inform myself about the rules and conditions. Let me explain the situation. I mixed up FTT and Forex trading. In FTT when you progress to the next level, you have promotion and benefits, but they come in the form of increased profitability. For example, my profitability with a starter status was something around 80% (not sure exactly), and now with an Advanced status, I have the opportunity to choose a maximum profitability of 89%. This is even better than any kind of bonus. If you follow your trading strategy and stay disciplined, your profits will become bigger and bigger with time.
              Olymp Trade customer support has been notified about the posted complaint.
              Hello, Acarya H.

              We really appreciate you taking the time to share your feedback. Traders’ Way has been a popular way to gain XP and maintain a high status. We are glad that you have enjoyed it.

              We are just announcing the new system. In the near future, profitability will be increasing at all statuses. We have listened to our users' feedback and this new system will be very promising and rewarding.

              If you are open to discussing your experience further, please call/email us.
              Best regards, Olymp Trade team.
              Olymp Trade Customer Care's response, 8 hours 4 minutes ago
              Verified Support
              Greetings, Acarya H.

              We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

              Please let us know if you have any further questions.
              Best regards, Olymp Trade team.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mihir123N
                from Kolkata, West Bengal
                Sep 15, 2023
                Sep 15, 2023
                This thread was updated on Sep 15, 2023
                Report
                Copy

                Address:James Street, Kingstown, First Floor, First St Vincent Bank Ltd Building, Saint Vincent and the Grenadines India

                Where is consumer rights? Minimum one time company should warn client : that you are violating this or that policy or agreement, please avoid it otherwise we may block your account within 24h. But no company never warn you and suddenly block your account like client has no rights on his own money. 98% plus client do not read T&C. They just trust on the platform because everyone is using this. And as results of this they get blocked account. betrayed. There is no consumer rights in it. Money is mine but complete control on company's Hand. Seems like no rules and regulations apply for them . All rules and regulations for clients. Should we take legal action against this company?
                Olymp Trade customer support has been notified about the posted complaint.
                Hello, Mihir123N.

                We are sorry to hear about your disappointment with us. It's a pity that you have made this conclusion.

                Terms and Conditions in our Service Agreement are very important in trading. These keep us and our users working smoothly and mutually. We always encourage users to read it before opening an account. In fact, you can’t open an account if you can’t confirm that you have read and agreed to the agreement.

                As Olymp Trade is regulated by Vanuatu and member of FinaCom & FMA, you also have all rights to file a claim by providing all the necessary evidence to an independent regulator on the official website: https://financialcommission.org/olymp-trade/

                Best regards, Olymp Trade team.
                Mihir123N's [Complaint's author] reply, Sep 15, 2023
                First of all, almost all T&C Service Agreement r made in companie's favor. How can a little mistake like doing 2 to 3 times withdrawal request in a day freez your all money . No matter how much you have they will block your account . This is too frustrating and let comitted suiside. It is right that we normal people are fool. We don't read anything . The company is the only thing who can harm legally him From whom he is earning.
                Mihir123N's [Complaint's author] reply, Sep 15, 2023
                My request to company please before blocking client account give one warning . If a by mistake violating T&C can ruine someone's Life completely then where is his rights stand? Already there is high risk in investment and aslo blocking problem. Wow ridiculous. In one word company is playing with millions of life😓.
                Olymp Trade Customer Care's response, Sep 18, 2023
                Verified Support
                Greetings, Mihir123N.

                Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand your frustration. We will look into that matter.

                If you are open to discussing your experience further, please call/email us.
                Best regards, Olymp Trade team
                Helpful
                4 other people found this review helpful
                4 found this helpful
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Neerendra_Bh
                  Sep 14, 2023
                  Sep 15, 2023
                  This thread was updated on Sep 15, 2023
                  Report
                  Copy

                  My friend told me about this broker claiming that I've never seen something like this before. Well... I took his words, cuz I really haven't traded with a big number of brokers, so I could assume that this company might be quite interesting to me. Especially taking into account how my pal described services here.
                  I hoped for a bonus, sincerely speaking. I knew there must've been 100% deposit bonus once after I top up for the first time, and I got it.
                  But, guys... They want to turn off this system forever!
                  Was I misguided? Probably. The platform itself is really packed up with different functions and infrastructure itself is pretty appealing, but what's up with bonunses, hm? No way.
                  Olymp Trade customer support has been notified about the posted complaint.
                  Greetings, Neerendra_Bh.

                  Thanks for taking the time to share your thoughts and feedback with us. We are glad that you have taken an interest in the Olymp Trade platform. We are sure that you will find a lot of exciting things here for you to discover. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

                  Regarding your question, it’s pleasing to know that you have enjoyed the bonus system. In the future, this system will be changed to the higher profitability. With it, you can trade with an even higher payout rate. We are sure that you will enjoy it.

                  Wish you a lot of success!
                  Best regards, Olymp Trade team.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    Z
                    Zaad_Bhat
                    Sep 14, 2023
                    Sep 15, 2023
                    This thread was updated on Sep 15, 2023
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                    Report
                    Copy
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    I don't know whether or not they are deliberately fiddling with the levels of money and profits you can make based on your orders and positions on this platform. Let me tell you in-detail. I came here and registered for this platform knowing absolutely nothing about it. I have heard that it is a good broker and it is possible to make good amounts of money if you correctly and get your trades right.

                    Fine, I will do it. I registered, I get on the platform and start trading. I know how much money I am putting in on a position, I know my leveraging facto by the number, i know my entry and exit levels. So, I can calculate the amount of money I should be earning based on the math. But no. it does not add up. I sometimes win more than I should. I read about some profitability numbers and that is not the things I am seeing on the platform, I am earning more.

                    I think they might be deliberately giving me more money so that I get hooked, and then they will probably take all my money, right?
                    Sep 22, 2023
                    Complaint marked as Resolved 
                    Ooooh. no. I just found out that they actually raised their levels of profitability and it is now possible for everyone to make more money on this platform whether you have an expert or advanced status or not. Everyone has better odds according to the status they own. Well, I have loved the numbers in the Expert status now even better, so I think I am going to get that one to make even more money on my positions! Apparently you can with up to 93% in some assets if you have the expert status. Imagine that!!
                    Olymp Trade customer support has been notified about the posted complaint.
                    Greetings, Zaad_Bhat.

                    We really appreciate you taking the time to share your feedback. We are glad that you have taken an interest in the Olymp Trade platform. We are sure that you will find a lot of exciting things here for you to discover. Olymp Trade offers Fixed Time Trade, Stock, and Forex. They are interesting and promising trading modes. We think that with a little practice, you can be a pro trader in no time.

                    There are some differences between FTT and Forex. With Forex, you need to take leverage, entry, and exit points into account. With FTT, you earn according to the profitability. We think that you are trading on FTT. FTT has a high profitability. It also provides more opportunities.

                    Best regards, Olymp Trade team.
                    Olymp Trade Customer Care's response, Sep 22, 2023
                    Verified Support
                    Greetings, Zaad_Bhat.

                    We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                    Please let us know if you have any further questions.
                    Best regards, Olymp Trade team.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mustafa Nagy
                      Sep 14, 2023
                      Sep 14, 2023
                      This thread was updated on Sep 14, 2023
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Before opening trading account with this company I studied all trading conditions of this broker for several weeks. I read a huge number of reviews.
                      On the basis of all this Irealized that this company provides a huge number of auxiliary services. Including information services with statistical data about each financial instrument.
                      But it seems that this is not true. I didn't find any statistical data on the platform. There is only trading terminal, an account management menu and few other services. But there is no data.
                      Have they removed this feature from the platform?
                      Sep 16, 2023
                      Complaint marked as Resolved 
                      The service I asked about is in place! I found everything I asked about. Yes, this situation made me a little nervous. But I hurried up and wrote a review. I found all the information I was interested in and I can say that this is exactly what I needed.
                      Olymp Trade customer support has been notified about the posted complaint.
                      Hello, Mustafa Nagy.

                      Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. Olymp Trade strives to provide the finest trading conditions and information for our users. That is the reason we equip the platform with sufficient statistical data.

                      We are glad to tell you that you can access the data for each financial instrument. By clicking on the icon “I” right next to the asset you want to look up. There is a lof of information for you to look at.

                      Please let us know if you have any further questions.
                      Best regards, Olymp Trade team.
                      Olymp Trade Customer Care's response, Sep 18, 2023
                      Verified Support
                      Greetings, Mustafa Nagy.

                      We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                      Please let us know if you have any further questions.
                      Best regards, Olymp Trade team.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ajaydavhale8124@davhale
                        Sep 13, 2023
                        Sep 13, 2023
                        This thread was updated on Sep 13, 2023
                        Report
                        Copy

                        It's been 8 days withdrawal is not reflected in my bank account I called bank they said there is no transaction of such amount dis is request id[protected]
                        Olymp Trade customer support has been notified about the posted complaint.
                        Hello, [protected]@davhale.

                        Thank you for letting us know about this. We would like you to provide us with your ID account. So that we can track the pending for you.

                        Best regards, Olymp Trade team.
                        ajaydavhale8124@davhale's [Complaint's author] reply, Sep 15, 2023
                        98856501
                        Olymp Trade Customer Care's response, Sep 18, 2023
                        Verified Support
                        Hi, dear Ajaydavhale8124@davhale.

                        Thank you for letting us know about your ID account. We will contact you shortly,

                        Best regards, Olymp Trade team.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          ajaydavhale8124@davhale
                          Sep 13, 2023
                          Sep 13, 2023
                          This thread was updated on Sep 13, 2023
                          Report
                          Copy

                          From your side you are saying funds has released but when I called bank they are saying there is no such kind of transaction dis is my request number[protected]
                          Olymp Trade customer support has been notified about the posted complaint.
                          Hi, [protected]@davhale.

                          Thank you for bringing this to our attention. We would like to solve the pending for you. To do so, please provide us with your ID account in the comment sections. With it, we can track the case.

                          Waiting for your response.
                          Best regards, Olymp Trade team.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anubhav000123
                            from Delhi, Delhi
                            Sep 12, 2023
                            Sep 13, 2023
                            This thread was updated on Sep 13, 2023
                            Report
                            Copy

                            Dear Olymp trade,
                            I make a deposit of rupees ₹700 via (UPI P2P),
                            Money is deducted from my bank . And in your application the transaction is showing failed.
                            Request no [protected]

                            My user I'd[protected]
                            Please refund my money
                            +1 photos
                            Olymp Trade customer support has been notified about the posted complaint.
                            Greetings, Anubhav000123.

                            Thank you for bringing this to our attention. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. To do so, please leave us your ID account in the comment section. We can track the pending for you with it.

                            We are waiting for your reply.
                            Best regards, Olymp Trade team.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Varuni Bhave
                              Sep 12, 2023
                              Sep 12, 2023
                              This thread was updated on Sep 12, 2023
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                              Report
                              Copy
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              I know that mobile platforms typically do not have multiple chart options, but why is it that my desktop version does not have the multiple chart option either? It was one of the functionalities that I thought I would get to utilize using this broker, but apparently, I thought wrong. There are so many other functional features on the platform for them to overlook something so basic. Honestly, it is quite disappointing to see, because I had very high expectations and hopes for this broker, but another one bites the dust.
                              Sep 16, 2023
                              Complaint marked as Resolved 
                              My sincere apologies there. I just found the button for the multiple charts. I don't know how I missed it.
                              Olymp Trade customer support has been notified about the posted complaint.
                              Hello, Varuni Bhave.

                              Thank you for your question. We are glad that you mentioned Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

                              If you want to open more than one chart at a time, you can click on the fourth button on the left bottom of the chart.

                              Hope that clarifies your understanding.
                              Best regards, Olymp Trade team.
                              Olymp Trade Customer Care's response, Sep 18, 2023
                              Verified Support
                              Hi, Varuni Bhave.

                              Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                              Best regards, Olymp Trade team.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                ARJUN TOMAR
                                Sep 12, 2023
                                Sep 13, 2023
                                This thread was updated on Sep 13, 2023
                                Report
                                Copy

                                User Id: 79878460
                                Email Id: [protected]@gmail.com
                                It's been more than 12 hours already.
                                Kindly reflect my money as fast as you can, as I need it.
                                This platform always gives me the best service, so I want the same this time too.
                                +1 photos
                                Olymp Trade customer support has been notified about the posted complaint.
                                Hi, dear ARJUN TOMAR.

                                Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

                                Best regards, Olymp Trade team.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  maha B
                                  Sep 11, 2023
                                  Sep 12, 2023
                                  This thread was updated on Sep 12, 2023
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                  Report
                                  Copy
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  I can't say I've been trading on this trading platform for a long time but I've get used to it. And recently I read in one of the reviews that this platform can be installed on a computer. So I can get desktop version of the platfomr.
                                  I'm sure that would make it much easier for me to access it. Moreover, it is convenient for me to take my laptop with me everywhere.
                                  But, unfortunately, I cannot download the platform to my computer. I follow the instructions and download application from the official website. And apparently the download begins. But there is nothing in the Downloads folder on my laptop.
                                  Maybe broker has not set up this function and it is not possible to download the platform yet.
                                  Sep 15, 2023
                                  Complaint marked as Resolved 
                                  Haha, looks like it's time for me to go on vacation. I have about ten platform files on my computer now. Turns out that all the installation files were downloaded to a different folder...
                                  Olymp Trade customer support has been notified about the posted complaint.
                                  Hello, Maha B.

                                  Thank you for taking your interest in Olymp Trade. Could you please tell us what exactly happened, what caused such an experience with our app? If you have specific questions, please kindly send it to our support team:
                                  - in a live chat at www.olymptrade.com
                                  - in direct messages of our group: www.facebook.com/olymptradecom/
                                  We will be very grateful for the update on your issue.

                                  Best regards, Olymp Trade team.
                                  Olymp Trade Customer Care's response, Sep 18, 2023
                                  Verified Support
                                  Greetings, Maha B.

                                  We are so happy that we have been useful to you. We understand that sometimes there would be some confusion around trading. But we are glad that you have reached out to us. We are here to answer any question that occurs to you along your trading journey.

                                  Please let us know if you have any further questions.
                                  Best regards, Olymp Trade team.
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vishnu.Sh
                                    Sep 10, 2023
                                    Sep 12, 2023
                                    This thread was updated on Sep 12, 2023
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                    Report
                                    Copy
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    I would like to write about one problem I had while using this trading platform.
                                    I realize that my problem is insignificant, but nevertheless I decided to write about it. Perhaps someone from Olymp Trade will read my review and fix this bug.
                                    I have seen on videos that charts of currency pairs and other assets are displayed using Japanese candlesticks. I hope I called this type of charts correctly.
                                    But on my version of the platform the chart is displayed as a line. Maybe there was a recent update of the platform or I installed a different version of the platform on my computer. But it would be better if they corrected it and left only the platform with Japanese candlesticks.
                                    Sep 16, 2023
                                    Complaint marked as Resolved 
                                    I feel like a fool... Turns out I can change the chart type myself. And the button that allows me to do it was in front of my eyes the whole time.
                                    Olymp Trade customer support has been notified about the posted complaint.
                                    Hello, Vishnu.Sh.

                                    Thank you for your question. We are glad that you mentioned Chart types. Olymp Trade strives to offer the finest trading conditions. And we understand that chart types are very important and indispensable. That is why we provide 4 different chart types. They are Area Chart, Japanese candlesticks, Heikin Ashi, and Bars.

                                    If you do not like the Area Chart (the straight line), you can easily switch to another one. By clicking on the second button on the left bottom of the chart. You will see the list of chart types to choose from.

                                    If you want to open more than one chart at the time, you can click on the forth button on the left bottom of the chart.

                                    Hope that clarified your understanding.
                                    Best regards, Olymp Trade team.
                                    Olymp Trade Customer Care's response, Sep 18, 2023
                                    Verified Support
                                    Hi, Vishnu.Sh.

                                    Thank you for marking this as “Resolved”. We are glad that we have answered your question. We value your input and encourage you to let us know more details about your experience with us.

                                    Best regards, Olymp Trade team.
                                    Helpful
                                    Be the first one to find this review helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      ARJUN TOMAR
                                      Sep 10, 2023
                                      Sep 12, 2023
                                      This thread was updated on Sep 12, 2023
                                      Resolved
                                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                      Report
                                      Copy
                                      Resolved
                                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                      User Id: 79878460
                                      Email Id: [protected]@gmail.com
                                      It's been 5 hours now.
                                      Why everytime it gets late to withdraw in bank? Kindly process my monry faster. I need it.
                                      +1 photos
                                      Sep 12, 2023
                                      Complaint marked as Resolved 
                                      Olymp Trade customer support has been notified about the posted complaint.
                                      Hello, ARJUN TOMAR.

                                      Thank you for marking it as a "Resolved"

                                      Best regards, Olymp Trade team.
                                      Helpful
                                      Be the first one to find this review helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        R.mittal
                                        from Panipat, Haryana
                                        Sep 10, 2023
                                        Sep 12, 2023
                                        This thread was updated on Sep 12, 2023
                                        Resolved
                                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                        Report
                                        Copy
                                        Resolved
                                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                        Maine 6 sep ko request dali thi withdrawal ki. Par abhi tak pending dikha rha hai. Muje abhi paiso ki bhut jyada jrurat hai. Please help me
                                        +1 photos
                                        Sep 10, 2023
                                        Complaint marked as Resolved 
                                        Abhi tk koi solution nhi hua hai. Please help Mera withdrawal abhi tak nhi aaya hai. Trader id is 95934255
                                        Olymp Trade customer support has been notified about the posted complaint.
                                        Hello, R.mittal.

                                        Thank you for letting us know about this. Currently, we have technical cases with UPI. We have sent your ID account to our financial specialists. They will check your case and contact you soon.

                                        Best regards, Olymp Trade team.
                                        Helpful
                                        Be the first one to find this review helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit