Olymp Trade Customer Care
Inlustris Ltd.
Customer satisfaction rating: 48%
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52
COMPLAINTS

Olymp Trade Customer Care

Inlustris Ltd.

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Address
James Street, Kingstown,
First Floor, First St Vincent Bank Ltd Building,
Saint Vincent and the Grenadines

India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+54 11 5917 5747  [Buenos Aires]
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+27 21 100 3880  [Cape Town]
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26

Customer satisfaction rating
48%
Complaints
52
Pending
0
Resolved
25
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Olymp Trade Complaints & Reviews

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Olymp Trade — can't get the promised bonus

 Prerak Zachariah on Sep 19, 2019
I've opened the account at Olymp and has funded it with $150. I also received a $150 bonus. Then, after a few successful trades my account balance has reached $500 so I decided to withdraw $100 and leave the rest for further trading experiments. The withdrawal went well, but my account balance decreased by $250, not $100. What's the matter? Where is the money?...
Complaint comments  Read comments Complaint category Business & Finances

Olymp Trade — fraud company... don't trade with them

 Dinesh Singh Matiyali on Sep 18, 2019
I did transfer them about 100$ through bitcoin (source bittrex) ...since last one month they are making me fool by saying your refund is in process ... they all are liar .so guys use your sense to go with them .. my personal suggestion would be ...please do not continue with them ... i often scammed by these fraud dont know why i always have a new hope with connecting with a new company ... thank you for more contact me [protected]...
Complaint comments  Read comments [1]Complaint category Stock Market

Olymp Trade — I did not get my money back on withdrawal [Resolved]

 Vidisha Alwani on Sep 14, 2019
I, vidisha alwani, registered in olymp trade with a first deposit of $10.00 using email id [protected]@yahoo.com on 10th september. My first withdrawal of $10.00 was successful and the money was credited immediately to my card on 10th september itself and i got a notification from my bank itself. I think now that this was a trick that olymp trade did to win my confidence, do that i could invest more. On 12th september, i made a deposit of $20 with two separate deposits of $10.00 each. For the first transaction i withdrew $10.20 which was not credited in my card despite the withdrawal status of "processed"...
Complaint comments  Read comments [1]Complaint category Other

Olymp Trade — facing issue in transactions

 Piyush Kaundilya on Sep 12, 2019
Support is 0 from olymptrade, as i raised multi time complaint regarding i’m unable to withdraw money from olymp trade to my bank account... This platform is totally spam and there is 0 transparency and cooperation. From 2-3 days my transactions is still pending, i contacted customer service and they are just time passing rather than solving an issue... Rating - 0/5.
They are money looters.

Email - [protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Stock Market

Olymp Trade — no vip account given

 Sirish Hayre on Sep 12, 2019
I trade on olymp platform for half a year. I always liked this platform, and it was my favorite one because everything was okay. I became an experienced trader, and now i decided to deposit 1000 euros because i got interested in the vip account. But i did not get a vip status yet! What happened? It does not work anymore? Please, answer asap. It makes me nervous....
Complaint comments  Read comments [2]Complaint category Other

Olymp Trade — withdrawal money still not received after 4 months!

 Emmanuel Aineh on Sep 9, 2019
Hi, i have withdrawn 30usd from my olymp trade account on the 5th of may 2019 but i still haven't received it on my bank account till date (9th sept 2019). The status of the transaction on the olymp trade app shows that it is 'processed'. Any advice or help to get this issue sorted would be very welcome. I have attached a screenshot of my payment history along with this.

Thanks and regards

Emmanuel...
Complaint comments  Read comments [2]Complaint category Banks

Olymp Trade — pending withdrawal request

 Tamara Ramirez on Sep 5, 2019
I invested £165, 300 of my hard earned money as a sales manager into wealthcapital as a means of profiting from binary options trading. I was able to make a few withdrawals before i became stuck as they stopped responding to my calls and mails. After several failed attempts, i was able to have all my funds recouped following my consultation with wealthwatchs, com - a leading financial intelligence......
Complaint comments  Read comments [2]Complaint category Business & Finances

Olymp Trade — olymp trade automatically debited money from my account.

 ashishk98 on Sep 4, 2019
I made a deposit o[censored]sd 100[inr 7, 145] on 3rd sep at 1:41am then, i made a withdrawal o[censored]sd 170 from which $100 were credited to bank card at 3rd sep. But $70 were not processed as bank denied the txn.. That ok,
But olymp trade automatically debited my money [inr 7, 197] from my bank account..

Is it a fraud or something done by olymp trade i don't know.. But it is not right to debit someone money without their permission.. I am getting so much frustrated.. I am looking forward to sue the company.....
Complaint comments  Read comments [2]Complaint category Stock Market

Olymp Trade — why I didn't get the bonus for the first deposit? [Resolved]

 Divit Thakur on Sep 1, 2019
Could you please advise, why i didn’t get the bonus for the first deposit? I heard that it is offered to all the clients, at least for the first deposit.
I’m interested in trading, options, and forex for a long time and i’ve been trading on a demo account on olymp trade platform, attended free webinars, actually i’m a little bit aware of what is what. And i wouldn’t miss an offer to get the bonus... Why don’t you give the bonus, although you advertise it?...
Complaint comments  Read comments [2]Complaint category Other

Olymp Trade — I can't withdraw money [Resolved]

 Samar Abusariya on Sep 1, 2019
I can’t withdraw money. I trade on a demo account. I was able to earn $ 200 and now i want to withdraw them. I do not want to pick up the amount that i was given at the beginning, but i want to pick up the one that i earned. Why can't i pick them up? I do not find a section where i can withdraw money.
Maybe you have the opportunity to transfer this amount to a real account?
I am very disappointed that i traded for so long and now i can not withdraw profits....
Complaint comments  Read comments [2]Complaint category Business & Finances

Olymp Trade — why do you refuse to withdraw my funds? [Resolved]

 Shashank Dogra on Aug 30, 2019
I can not withdraw my money. This is my third withdrawal request! Why do you refuse to withdraw my funds? I did not break your rule.
I trade 3 months, now i decided to withdraw money to the card, but you refused. Why did you then accept my payment from an electronic wallet, but do not want to withdraw money?
It is unfair to do so. I just want to get my money, which i honestly earned on your platform....
Complaint comments  Read comments [1]Complaint category Banks

Olymp Trade — I was blocked!

 Yakshit1980 on Aug 28, 2019
Two weeks ago, i registered on your site. But i didn’t receive a letter to my email. I decided to register another account to another mail. Everything was great. I traded on a demo account, and then decided to create a real account. When i created a real account, i received a message that my account was blocked. Why did you block me? I did not break the rules. I did not even have time to top up my account....
Complaint comments  Read comments [1]Complaint category Business & Finances

Olymp Trade — I can't top up my account. [Resolved]

 Bach4an on Aug 27, 2019
I can’t top up my account.
I created an account two days ago. I wanted to top up my account by $ 5, but the payment was declined. Why can't i replenish my account? Does it have anything to do with place where i live? I read that you do not trade with many countries.
I would really like to trade with you. Tell me ways, how can i top up my account and start trading? I already know how to trade on a demo account and i want to trade on a real one. Answer please....
Complaint comments  Read comments [1]Complaint category Banks

Olymp Trade — my email is incorrect [Resolved]

 Kiaan Chand on Aug 26, 2019
Hello. Help me solve the problem. I registered on your site yesterday. I can’t log into my account today. The fact is that i input the correct data, but i still get an error (Wrong password). I even changed the password through the mail. But the problem remains. I decided to make a new account. Login does not occur. An error appears that the email is incorrect. Tell me what do i need to do? Thanks for answer....
Complaint comments  Read comments [1]Complaint category Other

Olymp Trade — another scam during refund

 Dinesh Singh Matiyali on Aug 26, 2019
They all are cheater fraud its my another bad experience with this fraud company... They ask me to deposit the fund via bitcoin which was done successfully by me but did not been credited or shown over my trading account..
Then i thought might be due to the technical error... Then i ask to their support which is so called 24*7 they were liking sending me the copy text to again and again then i followed them finally the asked me for the txd id and refundable btc address which i sent them at the moment after this i got this kind of copied message from them... We have created a task for our...
Complaint comments  Read comments [4]Complaint category Stock Market

Olymp Trade — I did not set a stop loss but it appeared out of nowhere [Resolved]

 Uthkarsh Singh on Aug 25, 2019
One very unpleasant situation happened. I traded on a demo account for several months, i had a big profit and everything was fine.
I switched to a real account yesterday. Opened a deal and lost a lot of money. I lost money because there was a stop loss. I did not set a stop loss. I remember exactly that i did not set a stop loss. I do not trade with this, and therefore i had a good profit.
How do you explain the fact that a stop loss appeared out of nowhere?...
Complaint comments  Read comments [1]Complaint category Other

Olymp Trade — why didn't you give me a bonus? [Resolved]

 Ojas Firodia on Aug 25, 2019
Hello!
You wrote on the site about double your deposit bonus! If the trader top up the account by a certain amount, then the same amount must be credited with the bonus.
I created an account and top up my account with $ 100. 20 minutes have passed, but there is no bonus.
Why didn’t you give me a bonus? Is this promotion over? You must warn about the end of such promotions. It is unprofessional of you to leave an advertisement for a promotion when it has already ended....
Complaint comments  Read comments [1]Complaint category Business & Finances

Olymp Trade — why is not enough indicators? [Resolved]

 Siddharth987 on Aug 22, 2019
Started to trade on olymp trade just recently. Actually, i like everything, just not enough indicators. I also started to trade on binomo, but there are even fewer indicators, i thought there will be more on olymp trade, i read that there should be a whole bunch of indicators, more than hundred. But so far, i see only 20. Are they available only for vip-clients? Before i was trading on forex through metatrader, so it was even possible to add your own indicators there…....
Complaint comments  Read comments [1]Complaint category Business & Finances

Olymp Trade — I don't know how to deposit dollars [Resolved]

 Pranay Marvaree on Aug 20, 2019
I just started to be interested in the investments on the internet, was trading on olymp trade platform on demo-account and now i would like to trade with the real money. I read that here you can start trading with 1 dollar. I want to deposit 3-5 dollars just to make a few deals and see how it’s going, but i don’t know how to do it. I cannot deposit. Could you advise me what to do?  ...
Complaint comments  Read comments [2]Complaint category Business & Finances

Olymp Trade — I can't change the multiplier [Resolved]

 Ojas Naidu on Aug 19, 2019
I’m trading options for more than a year on olymp trade and recently i got interested in forex platform. Although everything is a little bit different there, i think, i will manage to trade there with the same strategy, that i’m now using for trading the options…but so far, i can not get through the multiplier… it’s very big and i don’t want to open the deals with such a big multiplier. I watched some videos on youtube, where traders can change the multiplier, but i’m not. Please help me to change that…...
Complaint comments  Read comments [1]Complaint category Other

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