I am a user of the Olymp Trade platform. My account number is #[protected]
Recently, my account was suddenly blocked even after I submitted all required verification documents, including a valid national ID and a live selfie. All the information I provided is accurate, and I was even ready to verify everything in a live video call.
Despite this, I received a generic response claiming the selfie belonged to "someone else, " which is completely false and unsubstantiated.
To make matters worse, they have frozen my account balance and refuse to release the funds, giving no clear explanation or evidence.
I’ve contacted their support multiple times, and they simply repeat that the decision is “final.” No investigation, no transparency, no justice.
Olymp Trade customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Jul 28, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Jul 31, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Aug 05, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Aug 08, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Aug 14, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Aug 25, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Sep 01, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team
Verified Support
Sep 11, 2025
Olymp Trade Customer Care's response Hello, Dlalaeshahi!
Thank you for sharing your experience with us. We’re truly sorry to hear how distressing this situation has been for you. We understand how important it is to feel heard and supported—especially when it involves access to your account and funds.
We’ve taken note of your Account ID and are forwarding your case for further review. Our team will reach out to you directly through official channels to listen, understand your concerns, and discuss this matter in more detail.
We appreciate your patience, and we’re here to support you every step of the way.
Best regards,
the Olymptrade team