Olymp Trade — Account blocked for ### reason

sachin Aggarwal176

Aug 29, 2022

Address:

temple road, mcleodganj

This is not good, , olymp trade taking very long time and also company says Based on clause 1.4 of our AML/KYC policy, your trading account is currently the subject of an internal investigation after unusual non-trading behavior was noticed. And this is not the valid reason to block the account .Its our money so it's our choice whether we want to to trading or not, i did this because I just want to check the process of withdrawal money before trading in this platform.but my experience is very bad and i am very insecure to continue on this platform .I am thinking now that this is a scam, fraud and this is not legit way to do with your client.please change your policies .if your want to scale in long way.your process of investigating is taking a lot of time so please don't tell ### to public that this is your standard policy (also provide some time frame for this) .

Email : [protected]@gmail.com
Amount : 130 $
More than : 3 weeks
If you withdrawal is unusual non trading
behavior and is not ok for you, please refund my money with in reasonable time

Please note If you are not going to give me my refund I will complaint and feedback online on every social platforms as much as I can on regular basis in near future .

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Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2022

Olymp Trade Customer Care's response Hello, Sachin Aggarwal176.

Thank you for contacting us. It's a pity that you have made this conclusion. As you may know, to be qualified as a reliable broker and certified by our regulator - Finacom, Olymp Trade needs to follow the rules and regulations stated in the Service Agreement. That is why we encourage users to read it carefully before signing up.

We understand your frustration right now. Your review is very concerning to us. And we take this matter sincerely. The reason it took us a certain time to investigate is that it involved a lot of department and careful consideration. Any unusual behavior can lead to a security issue for users.

Regarding your request, it is recommended that you write an official complaint to the claim department via [protected]@olymptrade.com. You can describe your situation to them along with your ID account. They can take a look at the case and finalize the needed action.

Best regards, Olymp Trade team.