I have been a user of Olymp Trade for several months and I am content with the platform. Nevertheless, a small matter caught my attention lately, which is worth addressing to the company's notice. It might be helpful for other traders who encounter similar experiences as mine.
Sometimes, I accidentally click on the "Sell" button instead of the intended "Buy" button. Despite feeling a bit foolish about it, this small mistake has caused me to lose out on a few trades that would have been profitable if I had clicked on the correct button.
I understand that this may not be a major concern and can be avoided with increased vigilance, but I was thinking if it's possible for the company to enhance the distinction of "Buy" and "Sell" buttons or introduce a verification prompt before completing the transaction?
May 30, 2023
Complaint marked as Resolved After I submitted my comment, I further explored the application and discovered this nice feature that had previously dodged me. To my surprise, there existed an option to activate a confirmation window prior to executing trades - one which I immediately realized could have resolved the issue that led me express concern in the first place. To be fair, though, this feature wasn't initially enabled on my account.
It is noteworthy how Olymp Trade had already implemented such a proactive measure even before I suggested it; truly commendable!
Olymp Trade customer support has been notified about the posted complaint.
Thank you for writing to us. As you can’t provide us with the correct ID account. Kindly leave us your email address. Please use the email address that you have registered to the Olymp Trade platform. We will track the account and contact you with comprehensive support.
Best regards, Olymp Trade team.
Email: [email protected]
Already shared here the screenshot of my account section and you are saying I'm not sharing my account id. Any one who ses this platform and read your replies can understand they way you take criticism, mark this date and let's see how long it will take to resolve my issue. It's been already 19 days since I requested for my withdrawal and you saying simple excuses. I have already contacted your customer support regarding this issue and they not responding now
. I'm not expecting any resolution from your side posting complaint here, I just want other people to know how bad your service is and don't want them to get trapped using your fraudlent service.
Thank you for writing to us. Right now, we can only ask you to wait. According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform.
We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. It's a pity that it caused you negative emotions.
Hope you understand.
Best regards, Olymp Trade team.