Olymp Trade Complaints & Reviews

Aug 06, 2020

Olymp Trade Customer Care's response Hello, Akonarotti!

Thank you for taking the time to leave a complaint. Can you please provide us with your account ID number so we can investigate the issue? We would be happy to help.

Best regards, Olymp Trade team.

Aug 07, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your cooperation. We have passed your request to our service support and received an answer regarding your issue. The withdrawal request has been canceled and reflected on your live account. According to our information, the complaint is resolved. Feel free to ask any questions if needed.

Best regards, Olymp Trade team.

Aug 05, 2020

Olymp Trade Customer Care's response Hello, dear Lalrindika!

Thank you for reaching out. Withdrawals are processed by Olymp Trade within 5 business days. If you would not receive the money within the specified time frame, kindly contact our support manager in the "Help" section of the platform or leave the comment here. Our support service will help you to trace the transaction. Do not hesitate to ask any further questions, we are always there for you.

Best regards, Olymp Trade team.

Aug 05, 2020

Olymp Trade Customer Care's response Hi, Tage Laling!

Thank you for contacting us. We are sorry to hear that you are unsatisfied with our support service team. Your request is being investigated, we will keep you informed.

Best regards, Olymp Trade team.

Oct 07, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your patience. We have received updates from our service support. We are happy to inform you that the issue was successfully resolved and the amount was credited in a live account on[protected]. Do not hesitate to contact us if any questions emerge, we are always there to help.

Best regards, Olymp Trade team.

Aug 04, 2020

Olymp Trade Customer Care's response Hello, dear Rakeshnagda.

Thank you for reminding us about the issue. As we responded to your previous complaint, we have already passed your request to our support service. We are grateful for your patience.

Best regards, Olymp Trade team.

Aug 04, 2020

Olymp Trade Customer Care's response Hello, dear Rakeshnagda.

Thank you for reminding us about the issue. As we responded to your previous complaint, we have already passed your request to our support service. We are grateful for your patience.

Best regards, Olymp Trade team.

Aug 07, 2020

Olymp Trade Customer Care's response Hi, dear!

Thank you for your patience. As we mentioned in the comment section of your previous complaint, our service support specialist has called you recently. According to our information, the amount has already reflected in your account. We were happy to help and resolve the mentioned issue. Feel free to contact us if you have any further questions.

Best regards, Olymp Trade team.

Apr 29, 2021

Olymp Trade Customer Care's response Hello, Rakeshnagda!

Thank you for informing us. We are glad to help. Do not hesitate to contact us if any further questions emerge.

Best regards, Olymp Trade team.

Aug 03, 2020

Olymp Trade Customer Care's response Hello, Rakeshnagda!

Thank you for reaching out. Can you please provide us with your account ID number? So we can pass your issue to our service support and resolve it quickly.

Best regards, Olymp Trade team.

Aug 03, 2020

Olymp Trade Customer Care's response Hello, Rakeshnagda!

Thank you for reaching out. Can you please provide us with your account ID number? So we can pass your issue to our service support and resolve it quickly.

Best regards, Olymp Trade team.

Aug 07, 2020

Olymp Trade Customer Care's response Hi, dear!

Thank you for providing us the required data to help you. Our service support specialist has called you recently and provided us with feedback about your complaint. The deposit amount has already appeared in your live account. We are happy to inform you that the issue is resolved. Do not hesitate to contact us if needed.

Best regards, Olymp Trade team.

Aug 03, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for sharing and providing detailed information about the issue. We have passed the request to our financial department. We will contact you as soon as possible.

Best regards, Olymp Trade team.

Aug 11, 2020

Olymp Trade Customer Care's response Hi, Ravula chaitnaya krishna!

Thank you for your patience. According to the information from our service support, the amount is succesfully deposited on your live account. Do not hesitate to ask questions, we are always here to help.

Best regards, Olymp Trade team.

Jul 30, 2020

Olymp Trade Customer Care's response Hello there!

Thank you for contacting us and providing all the data required for a thorough investigation. We have passed your request to our support service, we will keep you updated.

Best regards, Olymp Trade team.

Aug 21, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for your patience. We have contacted our service support to check on the issue status and received the information that the payment reflected on your live account. We apologize for the inconvenience. Do not hesitate to inform us if any issues appear.

Best regards, Olymp Trade team.

Jul 27, 2020

Olymp Trade Customer Care's response Hi, Ujwal!

Thank you for taking the time to give your feedback. We would like to assure you that this change wouldn't affect your trading experience. We are not replacing Olymp Trade with MT4, both platforms will be equally supported. We are giving our traders the possibility to choose the preferable trading platform. We definitely would not change the trading conditions so radically without giving traders a choice. Have a prosperous trading!

Best regards, Olymp Trade team.

Jul 24, 2020

Olymp Trade Customer Care's response Hello, Sully_kay!

Thank you for contacting us. Can you please provide us with your account ID number? We will analyze your situation to give a more accurate answer.

Best regards, Olymp Trade team.

Jul 22, 2020

Olymp Trade Customer Care's response Dear Mo Reau!

Thank you for contacting us. Can you please provide us with your account ID? It would significantly help us to clarify the details.

Best regards, Olymp Trade team.

Jul 16, 2020

Olymp Trade Customer Care's response Dear Seetaramaswamy!

Thank you for contacting us. We have informed the support service about the withdrawal situation you described and will keep you updated.

Best regards, Olymp Trade team.

Jul 21, 2020

Olymp Trade Customer Care's response Dear Seetaramaswamy!

Thank you for your patience. Our support service has sent you a letter confirming that the withdrawal was successfully executed. We provided you with an ARN number, so you can track the transaction with the help of the specialists in your bank. If the bank will not be able to allocate the payment, kindly contact our support service to receive further instructions.

Best regards, Olymp Trade team.

Jul 15, 2020

Olymp Trade Customer Care's response Hello, Shweta Gujar!

Thank you for the review. We have passed your request to our support service, we will keep you updated!

Best regards, Olymp Trade team.

Jul 15, 2020

Olymp Trade Customer Care's response Dear Nakul Balay!

Thank you for the feedback. We would like to assure you that we are not planning to shut down the Olymp Trade platform. It is true that we are launching the MT4 platform, but we will be supporting both platforms — Olymp Trade and MT4. You will be able to choose a preferred option depending on your preferences. Wish you a successful trading!

Best regards, Olymp Trade team.

Jul 13, 2020

Olymp Trade Customer Care's response Hello, Rqvi472!

Thank you for keeping us informed! It may take from 1 to 30 days for the bank to process your transfer. If you see information in your personal account that the payment was successfully made, it means that we have sent the money and now the bank is processing the transfer.

After sending the payment, it goes through several stages of processing. If the bank has not received the payment yet, then it is processed by the processing center. It is an intermediary between the platform and the bank. Don't worry, this is standard procedure. After the center processes it, the payment will be transferred to your bank account. Feel free to ask further questions.

Best regards, Olymp Trade team.

Jul 15, 2020

Olymp Trade Customer Care's response Hello, Rqvi472's!

Can you provide us with your account ID number or an e-mail address that you have used for registration? We will contact the support team and clarify the information about your withdrawal requests.

Best regards, Olymp Trade team.

Aug 26, 2020

Olymp Trade Customer Care's response Hi, dear rudresh99!

Thank you for reaching out. Sorry to hear about such an experience. The chart for demo and real account is exactly the same. The difference in trading results may happen due to psychology. Sometimes traders get used to risky amounts of trades and do not take demo money as real funds. Unfortunately, we do not refund money used in trading, but we provide a free educational base and free demo account. It usually takes months to achieve stable progress, so education and training is the key to success.

Please watch this Youtube playlist to learn more about trading psychology https://youtu.be/l3Gf0xMHilI. We are sure that you can improve your results and achieve a measured and wise trading!

Best regards, Olymp Trade team.

Jul 07, 2020

Olymp Trade Customer Care's response Hi there!

Thank you for reaching out. That's an interesting issue, actually. The minimal deposit amount was chosen by our analysts so that everyone could start trading without having crazy amounts to invest. The more experienced the trader gets, the larger capital they are ready to invest. For example, the minimal deposit amount for ECN accounts on MT4 Olymp Trade is 200$, as this is an advanced instrument. Which amount do you find the most suitable as minimal?

Best regards, Olymp Trade team.

Jul 07, 2020

Olymp Trade Customer Care's response Hi, dear rudresh99!

Thank you for reaching out. Sorry to hear about such an experience. The chart for demo and real account is exactly the same. The difference in trading results may happen due to psychology. Sometimes traders get used to risky amounts of trades and do not take demo money as real funds. Unfortunately, we do not refund money used in trading, but we provide a free educational base and free demo account. It usually takes months to achieve stable progress, so education and training is the key to success.

Please watch this Youtube playlist to learn more about trading psychology https://youtu.be/l3Gf0xMHilI. We are sure that you can improve your results and achieve a measured and wise trading!

Best regards, Olymp Trade team.

Jun 30, 2020

Olymp Trade Customer Care's response Elkings, hi there!

We are wondering what may have happened. All the funds belong to user and only you can deposit nd withdraw funds. Probably, a commission for inactivity was charged in case you were absent on the platform for 6 months. You can learn more about the commission in our user's agreement (can be found on the website in the public domain). Anyway, please contact us on Facebook https://www.facebook.com/olymptradecom/ or via online support chat (Help section) 24/7. We'll investigate your situation!

Best regards, Olymp Trade team.

Jun 25, 2020

Olymp Trade Customer Care's response Hello there!

We don't have leverage tools on our platform and provide an opportunity to use the multiplier in your trades. Multiplier is one of the major tools in the forex. It allows you to increase the profit potential of your trade. It is also beneficial to trade with small deposits, because the company offers large multipliers up to x500. It has a very simple mechanism. Let us explain this in detail.

Let's assume you buy EUR/USD, your investment amount is $50, and your multiplier is one. If the price goes up 10%, your profit will be $5 ($50 x 10%).
However if instead of one you specify 20 as a multiplier your investment amount will rise to $1, 000 ($50x20).
As you can see, your profit has been multiplied by 20, and this is how the multiplier works.

This is like the speed of a car: the greater it is, the faster you reach your destination. However, high speed brings with it more risk. If your forecast will be wrong, your loss will be increased on the multiplier amount as well.

For novice traders, we recommend using a minimum multiplier, which equals 1, in order to avoid risks in case the market moves against you. As you acquire skills and experience, you can also increase your multiplier.

To enable different multipliers, you need to enter your cabinet on the platform and put a tick in front of the "Choice of multiplier" option.

We wish you a prosperous trading!

Best regards, Olymp Trade team.

Jun 23, 2020

Olymp Trade Customer Care's response Hi, David!

To access MT4 Olymp Trade, you need to obtain a login ID, create a password, and download the terminal installation file from the Olymp Trade website. After you open an account successfully, you will receive all the necessary data for the MT4 login terminal. You need to make an account only once, and then you can log in easily. It takes just 10 minutes for the registration. Tell us, please, did you face any difficulties? We can provide you with detailed instruction.

Best regards, Olymp Trade team.