Olymp Trade Complaints & Reviews

I decided to try mobile trading but i can't find mobile trading app in the play store, i write 'olymp trade app' and play market directly opens me olymp trade trading app but i want to try olymp trade assistant. I don't know how to fix this problem... Maybe someone can suggest sth? Or olymp officials will resolve this? I will be so grateful, cause i need this app to keep on trading.

Sep 15, 2020

Complaint marked as Resolved

There really was my mistake. The app that I needed was called Olymp Plus. Now everything is okay, it was just a weird mix-up. I hope that I will enjoy this app and mobile trading with Olymp Trade))

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for getting in touch. The assistant application is called "Olymp Plus — Your Trading Assistant", kindly try to use this title in Google Play to find the application. If you face any difficulties, do not hesitate to contact us.

Best regards, Olymp Trade team.

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Olymp Trade isn’t the first platform I use. But it’s easy to operate even for a beginner. Traders are supported by a number of helpful indicators for trading. Olymp Trade is always updating the platform, and the newly updated version is better and is packed with indicator tools, oscillators, advisor and ready-to-use strategies.
Olymp Trade differs from other brokers in its approach to education. While most of them offer training as an additional service (often for a fee), they provide it totally free.
Olymptrade's support team is very fast and good too. Every doubt and question is replied and helped with, so it is very convenient when being consulted. I'm not satisfied enough with the withdrawal speed, so Olymp has something to work on. Usually, you receive money in a day, but sometimes it takes up to several days. I think it would be a huge step forward for broker to achieve the fastest withdrawal.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2020

Olymp Trade Customer Care's response Hello there, SikandarK5260!

Thank you for taking the time to share your experience. We are thrilled to know that you appreciate our diverse amount of trading tools, regular platform updates, and a broad educational base. It is wonderful that you enjoyed communication with our support service, our support team members are always there to help. We are also grateful for your recommendation on speeding up the withdrawal process, your opinion will be taken into consideration. Wish you a fruitful trading!

Best regards, Olymp Trade team.

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suryakantarout

Sep 4, 2020

Hi Sikandar,

Please let me know if you really getting your withdrawal amounts. Because I have been trying since long time, but have not yet received a single payment. They keep on asking same question, i.e. E-wallet details.

Can you please let me know the medium that you are using for withdrawal?

Thanks!

Reply

Olymp Trade Customer Care

Oct 1, 2020

Verified Support

Hello, suryakantarout.

Thank you for keeping us informed. We have checked the information on your issue in the system, we can see that the withdrawal was canceled by the bank. Your newly formed withdrawal request of 26$ was successfully paid to your Skrill E-wallet on[protected]. Please contact us if you have any further questions.

Best regards, Olymp Trade team.

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Hi,

I am deposited $30 in olymp trade wallet and tried to trade and after getting loss, i have left with $26 and trying to withdraw the amount ($26).

However olymp trade does plays with me.

They keep on saying it will be deductde to my source account from where it was deposited. But after requesting them, they said my bank is rejected the payment. However my bank claims that they didn't reject...

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Website: Olymptrade.com

My olymptrade I'd is[protected]. I have made a bank transfer on 18 August. Raised a request to support team for the same to credit the amount. From last 9 days I am following up with the support team everytime I hear the same reply that our finance team is reviewing your case and will get an update. God knows what happened to my money. If this the behaviour of the finance team towards a regular trader of olymptrade then what they do with...

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12 Comments

I like that Olymp Trade has recently added the MT4 platform to its functionality. I liked the broker's own trading platform, but it's cool when you have a choice.
And by the way, that's where I got the problem. As far as I uderstand Olymp Trade clients should choose one platform and trade on it? Because personally I can't choose another platform, only one. If I work on MT4, for example, then I can't go back to the old brokerage platform? Because I can't figure it out, it all looks a bit complicated. If anyone has any useful advice, I'd appreciate it

Aug 30, 2020

Complaint marked as Resolved

Thanks for explanation. I've tried MT4 and understood that I can use both platforms, so that's okey. I like that brokerage introduced additional platforms, so traders will have opportunity to choose between this two ones, depending on their tastes. I was just affraid that traders will be able to trade with only one platform but we can trade both platforms.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2020

Olymp Trade Customer Care's response Hello, Arpit Biswas!

Thank you for getting in touch. We are glad that you approve of adding the MT4 platform. We are supporting both platforms and giving an option to choose a preferable one. You can change the platform whenever you want, no worries. You can access the MetaTrader 4 platform by logging into your Olymp Trade account on the official website in the MT4 section. Then you need to choose the account's currency, create a new password, and click the «Open an account» button. After you had successfully followed all the steps, you will receive the necessary information to enter МТ4. Please let us know if you have any further questions.

Best regards, Olymp Trade team.

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Address: Etah up india

I have deposited 10 dollars from my bank account in olymp app live account. The amount is debited from my bank account but not show in olymp trade aap live account. So what i can do for it. Please solve my problem early.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2020

Olymp Trade Customer Care's response Hi, dear!

Thanks for getting in touch. Can you kindly provide your account ID number? We would pass your complaint to our support service and investigate the issue to solve it as quickly as possible.

Best regards, Olymp Trade team.

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Address: Bangalore

Olymp Trade not allow to trade. Always says your time expire and you trade maximum number of trade.

This is the biggest barrier and not allow to trade. Talk to customer care no use. Please do not go with this website. It will not entertain to trade.

Aug 13, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2020

Olymp Trade Customer Care's response Hello, Kiran Katagi!

We appreciate you taking the time to share your feedback. There's an automated risk management system on our platform, which can set limits for trading. We understand your feelings, but this system protects our traders from risky decisions. Sometimes traders can get overexcited and lose control over the trades. We strive to preserve long-term cooperation with our traders and sometimes losses bring a disappointment that may lead to leaving our platform. The limits are activated in case of coincidence of many possible factors, such as a specific style of trading, turnover, and other factors that create the distinctive character of a trader.

These limitations may serve as a signal that your trading became risky or aggressive. To change the limit you can increase the interval between the deals and set the duration of the deal from 15 minutes. If you have any questions or concerns, feel free to contact us.

Best regards, Olymp Trade team.

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Shailandra

Sep 15, 2020

Mere account mai pichle 2 hafte se limit lagi h jisse olymptrade wale hatane ki soch nhi rahe h ye 3week hone wala h kuch kariye team olymptrade

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Olymp Trade Customer Care's response, Oct 13, 2020

Verified Support

Namaskar!

Humse sampark karne ke liye dhanyawad. Humare company mein, risk management ki system hai; isliye automatic pratibandh (restrictions) lag jaati hai trades par. Ye pratibandh (restrictions) automatically set ho jaati hai risk management aur trading ki gathividhi ke anusar. Is pratibandh ko manually nikaalna asambhav hai, halaki is pratibandh se trading ki profits pe asar nahi padta hai. Jyada details ke liye hum humare mai aapka anurodh transfer kar rahe hain aur jald he aapse humare support specialists sampark karenge aur aapko trading style change karne ke bare mai uchit salah denge. Aapka din shubh ho.

Bhavdiy - Olymp Trade Team.

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My olymptrade accounts, one my wife's and other mine have not been filled on three instances. When i used their given payment option of putting money in through upi. I selected paytm under upi options. At other times payment did go through but 3 payments dated 11/08/20, 14/08/20 and today's one which i did on 19/08/20 didn't get deposited to my trading account. Many letters i wrote, it seems this company has now stated earning the wrong way.

Aug 6, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2020

Olymp Trade Customer Care's response Hello there!

Thank you for keeping us informed and providing all the relevant information about the issue. We have passed your request to our service support, our specialists will contact you. Kindly provide all the required data so we can make a request to our finance department regarding your issue and resolve it as quickly as possible. We are grateful for your cooperation!

Best regards, Olymp Trade team.

Verified Support

Oct 08, 2020

Olymp Trade Customer Care's response Hi, dear!

Thank you for your time. We have checked the status of your issue in our system. According to our information, it was solved. The amount of $10.00 was credited in your trading account on[protected]. Please, do not hesitate to contact us if any questions occur, we would be happy to help!

Best regards, Olymp Trade team.

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"where's my vip?
I just decided to move up and try vip account, however vip accounts aren't available anymore. Why? Just why and try to explain for me - why that happens and what does it means?
Are there no demo anymore? I invested more money only to be a vip trader but vip accounts aren't available, so what?
I have $2, 000 deposit now but can't access vip account. I see there is status system but i don't need it, i need my vip account! Can you explain your decision, olymp?"

Aug 19, 2020

Complaint marked as Resolved

I got it, thank you. Probably overreacted, but I really didn't understand why? Let's keep working.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2020

Olymp Trade Customer Care's response Hello, Tushar Chaudry!

Thank you very much for the review. It is really important for us to understand how our traders feel about innovations on the platform. Statuses are a system of privileges on the Olymp Trade platform. There are three possible statuses: Starter, Expert, and Advanced. The main advantage of the Status system is that now with any trade or completed task on the Trader's Way, you get experience points (XP), which are needed to move to new levels. When you reach a new level, you will get rewards — useful trading tools and bonuses.

You can upgrade your account by completing the tasks and getting experience points or by depositing a certain amount into your trading account. An Expert is a premium status that is available after depositing $2000/€2000 (depending on the currency). Expert status offers exclusive trading ideas, the maximal amount of specialized webinars, weekly consultation with a personal analyst, reduced commissions, rapid funds withdrawal as well as other exclusive privileges.

A demo account is always available, do not worry. We truly hope that our reply will help you to take a fresh look at our newly introduced Status system. Feel free to ask any questions.

Best regards, Olymp Trade team.

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I always thought this broker was a good one, but lately i've been facing one obscure problem. It's really strange and i haven't encountered problems with olymp trade before, so i hope it's just an unfortunate set of circumstances that will be corrected as soon as possible.
I can't remove an indicator in olymp trade forex or olymp trade fixed trades, the button to add/remove indicators is simply inactive, other devices are fine. What kind of problem is this?

Aug 12, 2020

Complaint marked as Resolved

I cleaned the cash and it was fixed, it was probably some kind of bug on my PC. Anyway, thanks for answering.

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for getting in touch. There are different ways to remove an indicator from a chart to make it clear and visible. After the particular indicator is applied, you can remove it from a chart by pushing a cross button on the right to an indicator line at the top of the chart box. If you want to remove all the indicators, click an indicator button (the middle one) at the left bottom of the chart and choose the option "Delete all". If the issue remains, kindly contact our support service in an online consultant chat on our official site or by an e-mail: [protected]@olymptrade.com. Do not hesitate to ask questions, we are always here to help.

Best regards, Olymp Trade team.

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Hi on 3 rd august 2020 i deposited 30$ in my live account. This is deducted from my bank account but not yet reflecting in live account.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2020

Olymp Trade Customer Care's response Hi, dear Btendolkar!

Thank you for getting in touch with us. Can you kindly provide us with your account ID number so we can pass the request to our service support?

Best regards, Olymp Trade team.

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I have request to cancel withdrawal request.

Initially they told it will take 3 to 4 hours later they told 24 hours later to 48 hours now they are telling can't tell the timing.

Aug 12, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Olymp Trade Customer Care's response Hello, Akonarotti!

Thank you for taking the time to leave a complaint. Can you please provide us with your account ID number so we can investigate the issue? We would be happy to help.

Best regards, Olymp Trade team.

Verified Support

Aug 07, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your cooperation. We have passed your request to our service support and received an answer regarding your issue. The withdrawal request has been canceled and reflected on your live account. According to our information, the complaint is resolved. Feel free to ask any questions if needed.

Best regards, Olymp Trade team.

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Akonarotti

from Bengaluru, Karnataka

Aug 6, 2020

17155046

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Address: Saiphai

I am lalrindika (Olymp user id[protected] i request a withdrawal amount of $10 on yesterday at 10:25 pm.
But it has not credit till now.
Please, get me back my money.

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2020

Olymp Trade Customer Care's response Hello, dear Lalrindika!

Thank you for reaching out. Withdrawals are processed by Olymp Trade within 5 business days. If you would not receive the money within the specified time frame, kindly contact our support manager in the "Help" section of the platform or leave the comment here. Our support service will help you to trace the transaction. Do not hesitate to ask any further questions, we are always there for you.

Best regards, Olymp Trade team.

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I made a diposit of $100 in my olymp trade bearing id 27243301usd on 30th of july 2020 at around 10:45 pm. Money got deducted from my bank. Few minutes later i got mail that account refill failed. At the instant i asked customer support. I was assured within 24 hours. I waited but still my live account was nill. Again i got to customer support i was assured within 1 to 2 days. I waited, still my account nill. And again i asked for my money. The customer support said me not to worry that my issue would be solved within 5 days. Today again i asked it replied me they are working on it. Moreover the custumer support help is so pathetic that i havent ever experienced. They are just sending auto generated message only. They abruptly goes out without fully hearing the peoblem. I have made few of the screen shots. Names will come out if requered.
My question is how long they are working. Taken my proof of dipositing amount again and again. If they are really working it can be done within few minutes. Is there any hope that my money is not gone invane. Other wise there are lots of channel through which i can show the world scams done by this company in the name of trading.

Aug 5, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2020

Olymp Trade Customer Care's response Hi, Tage Laling!

Thank you for contacting us. We are sorry to hear that you are unsatisfied with our support service team. Your request is being investigated, we will keep you informed.

Best regards, Olymp Trade team.

Verified Support

Oct 07, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for your patience. We have received updates from our service support. We are happy to inform you that the issue was successfully resolved and the amount was credited in a live account on[protected]. Do not hesitate to contact us if any questions emerge, we are always there to help.

Best regards, Olymp Trade team.

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I make diposit 20 july 2020 via upi but til now i'm not get my money in my live account his customer support say our team is working on. Daily reapeting this. Today 13 day complete but my money not receive. My account id is 41157407. Deposit 50$

Aug 7, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2020

Olymp Trade Customer Care's response Hello, dear Rakeshnagda.

Thank you for reminding us about the issue. As we responded to your previous complaint, we have already passed your request to our support service. We are grateful for your patience.

Best regards, Olymp Trade team.

Verified Support

Aug 04, 2020

Olymp Trade Customer Care's response Hello, dear Rakeshnagda.

Thank you for reminding us about the issue. As we responded to your previous complaint, we have already passed your request to our support service. We are grateful for your patience.

Best regards, Olymp Trade team.

Aug 06, 2020

Updated by Rakeshnagda Still waiting my money is not credit in my account since 16 days

Verified Support

Aug 07, 2020

Olymp Trade Customer Care's response Hi, dear!

Thank you for your patience. As we mentioned in the comment section of your previous complaint, our service support specialist has called you recently. According to our information, the amount has already reflected in your account. We were happy to help and resolve the mentioned issue. Feel free to contact us if you have any further questions.

Best regards, Olymp Trade team.

Aug 09, 2020

Updated by Rakeshnagda Finally get my money after 17 days

Verified Support

Apr 29, 2021

Olymp Trade Customer Care's response Hello, Rakeshnagda!

Thank you for informing us. We are glad to help. Do not hesitate to contact us if any further questions emerge.

Best regards, Olymp Trade team.

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I make diposit 20 july 2020 via upi but til now I'm not get my money in my live account his customer support say our team is working on. Daily Reapeting this. Today 13 day complete but my money not receive

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2020

Olymp Trade Customer Care's response Hello, Rakeshnagda!

Thank you for reaching out. Can you please provide us with your account ID number? So we can pass your issue to our service support and resolve it quickly.

Best regards, Olymp Trade team.

Verified Support

Aug 03, 2020

Olymp Trade Customer Care's response Hello, Rakeshnagda!

Thank you for reaching out. Can you please provide us with your account ID number? So we can pass your issue to our service support and resolve it quickly.

Best regards, Olymp Trade team.

Aug 03, 2020

Updated by Rakeshnagda 41157407 account id

Verified Support

Aug 07, 2020

Olymp Trade Customer Care's response Hi, dear!

Thank you for providing us the required data to help you. Our service support specialist has called you recently and provided us with feedback about your complaint. The deposit amount has already appeared in your live account. We are happy to inform you that the issue is resolved. Do not hesitate to contact us if needed.

Best regards, Olymp Trade team.

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Address: Hyderabad

Sir my money is debited from my bank account but my money is not credited in my olymp trade account.they are not replying me anything sir they are just saying wait for 24 hours wait for 24 hrs but till now I didnt get my resolution sir my olymp I'd is 65150235

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2020

Olymp Trade Customer Care's response Hello, dear!

Thank you for sharing and providing detailed information about the issue. We have passed the request to our financial department. We will contact you as soon as possible.

Best regards, Olymp Trade team.

Verified Support

Aug 11, 2020

Olymp Trade Customer Care's response Hi, Ravula chaitnaya krishna!

Thank you for your patience. According to the information from our service support, the amount is succesfully deposited on your live account. Do not hesitate to ask questions, we are always here to help.

Best regards, Olymp Trade team.

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Address: 2/109 awash vikash colony chhibramau 209721

I pay Rs 771.45 in july 18 2020 by paytm upi but not come in olymp live account..i call customer care of olymp trade but no response came still today..they do not refund my amount...olymp trade user id[protected] email id (av[protected]@gmail.com)
mobile no [protected]
upi id ([protected]@paytm)

Aug 9, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2020

Olymp Trade Customer Care's response Hello there!

Thank you for contacting us and providing all the data required for a thorough investigation. We have passed your request to our support service, we will keep you updated.

Best regards, Olymp Trade team.

Verified Support

Aug 21, 2020

Olymp Trade Customer Care's response Hello, dear.

Thank you for your patience. We have contacted our service support to check on the issue status and received the information that the payment reflected on your live account. We apologize for the inconvenience. Do not hesitate to inform us if any issues appear.

Best regards, Olymp Trade team.

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I have been working in the market long enough to understand that there are constantly some changes and some moments that are constantly replacing each other.
Still, i would like this company to retain its classic features, familiar services, because otherwise it may become similar to dozens of other companies that i don't like very much.
For example, mt4. I do not see any reason why the company has implemented this trading terminal in its functionality. It seems to me that it already exists everywhere, why spoil the good that has been created for years.

Jul 31, 2020

Complaint marked as Resolved

Oh, I didn't know that company will still maintain Olymp Trade platform. That changes everything and now MT4 implementations makes sense. Thanks for explanation!

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2020

Olymp Trade Customer Care's response Hi, Ujwal!

Thank you for taking the time to give your feedback. We would like to assure you that this change wouldn't affect your trading experience. We are not replacing Olymp Trade with MT4, both platforms will be equally supported. We are giving our traders the possibility to choose the preferable trading platform. We definitely would not change the trading conditions so radically without giving traders a choice. Have a prosperous trading!

Best regards, Olymp Trade team.

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Address: india

Website: Olym trade platform

Deposited 20$ but the refill in live account has failed as shown the screenshot of the payment transaction still not received the amount. Pathetic customer support. They are just robotic. Sending inbuilt formats. Worst service i have ever experienced. Need the live amount to be refilled asap.

Aug 13, 2021

Complaint marked as Resolved

Olymp Trade customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2020

Olymp Trade Customer Care's response Hello, Sully_kay!

Thank you for contacting us. Can you please provide us with your account ID number? We will analyze your situation to give a more accurate answer.

Best regards, Olymp Trade team.

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Suresh300

Jul 26, 2020

same issue with me .. and i got a mail saying (Unfortunately, account refill failed).[protected]:45:39
The amount is not been credited back yet.Can i get it resolved.
Thanks in advance.
Suresh Murugan
ID: 16095323USD

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Olymp Trade Customer Care's response, Jul 27, 2020

Verified Support

Hello, dear Suresh300!

Thank you for the comment. We have passed your issue to the support service and were informed that our specialists have already contacted you and filed the request to our finance department. Feel free to contact us if any further questions appear.

Best regards, Olymp Trade team.

T

Tokiye Yepthomi

Oct 21, 2020

Deposting for the first time and i got mail, "unfortunately, account refill has failed". Help me to slove this.
Thank you.

Account ID: 68113479USD

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Olymp Trade Customer Care

Oct 22, 2020

Verified Support

Hi there!

Thank you for keeping us informed. We have got in touch with our service support and passed the information on your request. Our support team member will contact you and help to resolve the issue.

Best regards, Olymp Trade team.

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L

LakshmanSPRK

Nov 9, 2020

Hi
I have the same issue of, Unfortunately failed to refill the account. I deposited 16$ on 08-Nov-2020 at 05:54 PM . My previous deposits were Processed Immediately, but this time around I was sent the mail message, Unfortunately failed to refill the account. I have great hopes about Olymp trade they have a good trading environment Platform, as a beginner I am trying to make some money. Though I am jobless with great difficulty I deposited the above said money with the hope of earning some money form Olymp trade. May be some technical issue and I Hope my issue will be resolved at the earliest.

Account ID: 67194239USD

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L

LakshmanSPRK

Nov 11, 2020

Hi
I had the same issue of, Unfortunately failed to refill the account. I deposited 16$ on 08-Nov-2020 at 05:54 PM . My previous deposits were Processed Immediately, but this time around I was sent the mail message, Unfortunately failed to refill the account. There seemed to be some technical issue, but i followed it up and the issue was resolved within a day. Thanks to the olymp trade Support team.

Account ID: 67194239USD

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Olymp Trade Customer Care's response, Dec 10, 2020

Verified Support

Hello, dear LakshmanSPRK!

Thank you for reaching out. We have passed the information regarding your issue to our support team. Your request will be investigated thoroughly. Our support team member will also contact you with the latest updates as soon as possible.

Best regards, Olymp Trade team.

Olymp Trade Complaints & Reviews

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Olymp Trade reviews & complaints page 70

can't find olymp trade app in the play market.

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Olymp Trade

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olymp trade does not refund my money

Deposit not credited

Should clients choose one platform and trade on it?

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Transaction related problem

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risk management system

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My money gets deducted from paytm attached to my bank account but my trading account doesn't get filled

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where's my vip?

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I can't remove an indicator

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Amount not reflecting in live account

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Not received cancel withdrawal amount

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Withdrawal not received

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Deposited amount of $100 do not reflect in my live account

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For deposit

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For money

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Sir my money is debited from my bank account but my money is not credited in olymp account

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Money debited but not come in olymp trade live account

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I'd like this company to retain its classic features

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Refill failed in live account

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