[Resolved] Olymp Trade — can't get the promised bonus | |
I've opened the account at olymp and has funded it with $150. I also received a $150 bonus. Then, after a few successful trades my account balance has reached $500 so i decided to withdraw $100 and leave the rest for further trading experiments. The withdrawal went well, but my account balance decreased by $250, not $100. What's the matter? Where is the money? Was this information helpful? | |
Sep 22, 2019 Complaint marked as Resolved I'm really sorry for all the rude words I said to Olymp support. Please accept my sincere apologies! Bonus money gets burned when you do the first withdrawal and this really was said on the website. Olymp Trade customer support has been notified about the posted complaint. Verified Support Sep 19, 2019 Olymp Trade Customer Care's response Hello there!Please, let us explain you how bonuses work. Bonuses are like safety bag. You can use them for trading and withdraw profit made with their help. But you can not withdraw the bonus from the account. When you make a withdrawal request, all the unused bonuses are debited from your account. Best regards, Olymp Trade team. | |
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