Olymp Trade — cheated me. | |||
I have requested for withdrawal of amount of 30$ on june 1st, till date, i never got my amount back. It has been almost 50 days. When i call them, they gave me arn number and inform they asked me to inform bank to know the status of arn number. But, my bank didnt even know about arn number. I informed the same to olymptrade, then they asked me to provide bank statements. I provided them from may 15th to june 14th — i sent this info on july 7th. From june 15th to july 7th, i sent them as unbilled transactions, as my bank will be generating statements on every 14th of month. But they didnt agree for that, they said, they need pdf file. I waited till july 14th to get the statement generated. Then i sent the bank statement from june 15th to july 14th on july15th. After 2 days, financial team responded on july 17th and they asked bank statement till july 17th...!!! (For extra 2 days)...!!! As per the rules mentioned, they said, between 1 to 30 days, amount gets credited. But i sent for more than 45 days of my bank statement. Still they are asking for extra days too... When i call customer care, they are saying, we are forwarding to financial team. But financial team never responds... This is what daily happening, almost 50 days...!!! No response till now... Was this information helpful? | |||
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Olymp Trade customer support has been notified about the posted complaint. Verified Support Jul 22, 2019 Olymp Trade Customer Care's response sunilrongali, greetings!We are really sorry that you are experiencing such an issue. We always try to make a withdrawal process as fast and easy for traders as it can be. But when we withdraw funds, this is not only Olymp Trade and you, there are also banks, payment systems and aggregators. Financial system is not perfect, that's why such things sometimes happen. We kindly ask you to provide your ID, so we could look through the situation and update your with the current withdrawal status. We are waiting for your response! Best regards, Olymp Trade team. | |||
 2 Comments | |||
Comments
Of course, Olymp Trade doesn't lack advantages, but personally I would highlight their flawless support work. Considering that I'm not even a pro yet, you can imagine what silly ### I kept doing in the beginning xD And whenever I had any questions, I immediately texted the support. Surprisingly enough, they always replied me within a minute, and soon the problem was solved (because I was just being silly, you know xD). And in general, I liked their positive attitude to me, even though in the first several times when I texted them I even wasn't their client yet. Olymp Trade support is THE BEST, seriously!
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This is very weird, I’m already for more than a year constantly doing withdrawals from the platform, and trading even longer. I didn’t have any problems with Olymp Trade at all. And the withdrawal is usually done on the same day, maybe, because, I’m withdrawing to e-wallet…But I don’t think, it would take whole 50 days to transfer the money on the bank account…
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