[Resolved] Olymp Trade — Deposit 100$ not add in live account.

[Resolved] Olymp Trade — Deposit 100$ not add in live account.

0 0007Avijit Sep 6, 2022 Oct 10, 2022 This thread was updated on Oct 10, 2022

Dear concern. I diposit 100 usd through Bkash payment system in 25/082022.which not add my live balance but money successfully deduct from my payment source.Then i contact support team and provide essential evidence of payment.From support i get a mail that my issue through to financial team and they will replay me within 5 business day.After 5 business day a mail come from olymp trade called "wallet" and they ensure me that money will return within 09/09/2022. However date not still Cross.I am waiting.I just write hear to express my experience about diposit issue.Now i am looking for solution of my diposit issue. If i get resolve my issue then i will write hear again. Thank you. My trade id:Avijit 77585890. Was this information helpful? No (0) Yes (0)
Oct 9, 2022 Complaint marked as Resolved Dear concern team. At first i want to give you thank you from my heart.On the other hand i am extremely sorry to you that i send many mails to you for my diposit issue. Today i get my money in my live account. But i get 90 usd when i diposit money for100 usd. Thank you so much for continues response and support. Best regards Avijit saha. Olymp Trade customer support has been notified about the posted complaint. Verified Support Sep 06, 2022 Olymp Trade Customer Care's response Hello, 0007Avijit. Thanks so much for sharing your experience with us. We understand your situation when the money is pending. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. It would be helpful if you receive an update on your deposit pending. We have passed your ID account to our financial support. They will check the status and contact you shortly with an update. Hope you are patient with us. Best regards, Olymp Trade team. Sep 09, 2022 Updated by 0007Avijit Hi Today i get response from wallet.They ask me today that, i get my money back or not.I replay then still i get not back money.Then they said please wait still 24 September.If within 24 September you do not get back your money then please prepare a bank statement of payment.They will investigate more. I just want to say i already send you payment statement. If you need full statement of last month i can provide you.Please do not more patients to your clients. Its not your standards. If you are facing difficulties with this kind of payment system.please remove it from your payments system.clients also be happy because they will not face like this kinds of bad situations. Verified Support Sep 16, 2022 Olymp Trade Customer Care's response Hello, 0007Avijit! It's a pity that it caused you negative emotions. According to the rules of the international payment system 30 days after the incident, the money can be returned to your payment source back or transferred to your trading account on the platform. We would like to speed up this process for you, however, there are international rules for conducting transactions. So we asked you to wait and contact us later. Best regards, Olymp Trade team. Sep 18, 2022 Updated by 0007Avijit Thank you for your response.Still i get not back my money.As per your email i will provide a statement of payment system after 25/09/2022. I will request you please add my money to my live trade account.when all process will be done. Best Regards Avijit Saha. Sep 22, 2022 Updated by 0007Avijit I missed my trade.Please do something.I still no get my money on my trading platfrom or not get return my payment source. Sep 24, 2022 Updated by 0007Avijit Dear concern team Today is 24/09/2022.As per your earlier statement you said that by following date i will get my money in my live acount or payment source.Alas i still not get back my diposit money. Now what i have to do.Do you pleas help me? Regards avijit saha. Verified Support Sep 29, 2022 Olymp Trade Customer Care's response Hello, 0007Avijit. We understand that you are upset when the money is pending. We are sorry to hear you had such a frustrating experience. We think it would be less disappointing when an update on your deposit pending. We have passed your ID account and reminded our financial support for an update. They will check the status and contact you shortly. Kindly be patient with us. Best regards, Olymp Trade team. Oct 04, 2022 Updated by 0007Avijit I sent payment statement as per olympy trade request.And thay assured me that a task was created to finance and thay will update me within 5 working day.5 working days over.still i do not get any update from support.When i write today about any update support they are telling me now, when thay got any update from finnance thay will inform me.My concern is if finnance team not able to resolve any case within 5 working days so why you said it tack highest 5 working days. Who are reading my coments please think again before diposit.I am a victim with my diposit.When i provided proper documents to olymp trade thay cant give any solution when there given time line also finished. Oct 06, 2022 Updated by 0007Avijit Still today i do not get any update of my balance. Even i write hear and no one response me. I do not get any response from olymp trade finance team. Thay tack 5 working days to resolve my issue.but still not soloved.when date is over.Eventually if they need more time to solve it finance team should to declare a date and inform me. But right now i do not get any update or response. Verified Support Oct 10, 2022 Olymp Trade Customer Care's response Hi, Avijit Saha. Thank you for writing back to us and marking it as resolved. We are glad that you receive your deposit. It is our responsibility to support you. If you have any questions, please do not hesitate to contact us. We can support you with a task and answer questions. We are pleased that you find us helpful. Best regards, Olymp Trade team.
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