Olymp Trade — Deposit amount is not credited. ID[protected], Request number

Olymp Trade — Deposit amount is not credited. ID[protected], Request number - [protected]

K Kiran Dasgupta Jun 24, 2023 Jun 28, 2023 This thread was updated on Jun 28, 2023

I have deposited INR 20, 000 via UPI QR on 23.06.2023 around 2 : 26 PM. It is been 24 hours but no update on that transaction happened. I request an immediate solution for this matter. I have attached the screenshot of the payment process. +1 photos Was this information helpful? No (0) Yes (0)
Olymp Trade customer support has been notified about the posted complaint.
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Kiran Dasgupta

Jun 24, 2023

[protected] - This request is now failed. Please transfer the amount immediately.

Kiran Dasgupta's [Complaint's author] reply, Jun 28, 2023

I have provided UTR, walltet ID, receiver UPI id, , what more to investigate, I am not so sure about it. Investigate your payment gateways, i have done my part rightly, do refund or credit to live account. It is very simple. why take so much long time to give me my money back.

Olymp Trade Customer Care

Jun 26, 2023

Verified Support

Hi, dear Kiran Dasgupta.

Thank you for letting us know about this. We are sorry to hear about your disappointment with us. We will make an investigation on your case. We will contact you shortly,

Best regards, Olymp Trade team.

Kiran Dasgupta's [Complaint's author] reply, Jun 27, 2023

I appreciate your concern, But in a amount like this, where people are fighting for 500, 700 INR, waiting for a resolution. I didn't expect the service from Olymp trade this much slow. It is the 5th day and I haven't got a single update about my transaction.
I never did any faulty transaction from my end, Why should I be the victim here? Please resolute immediately. Waiting for you r team to reply.

Kiran Dasgupta's [Complaint's author] reply, Jun 27, 2023

Olymp Trade Customer Care's response, Jun 27, 2023

Verified Support

Hello,

We are so sorry that your experience did not match your expectations. We have been trying to contact you but we could not reach you. We have left an email to you. Kindly find it in your inbox.

Best regards, Olymp Trade team.

Kiran Dasgupta's [Complaint's author] reply, Jun 28, 2023

Please don't say such things, atleast 15 mails I have done from my side, Same response, Finance team is working on it. And yes I got a call from Maher Olymp trade but only one ring. That was day before yesterday. No call, no mall received so far. Should I go with the Cyber crime department now? Let me know accordingly, because it is a violation of service act. Firstly, Failed to deposit in 24 hours and then If it is not resolving by 30th of June, it would make more clear case. hence, to avoid all those It is better to find a resolution. I am cooperating, your finance team should do it too.

Kiran Dasgupta

Jun 28, 2023

Olymp Trade Customer Care's response, Jun 29, 2023

Verified Support

Hello, Kiran Dasgupta.

Thank you for reaching out. We value your input and encourage you to let us know more details about your experience with us. We understand that right now, we have trouble reaching you.
Can you please contact us:
- via e-mail [email protected]
- in a live chat at www.olymptrade.com
- in direct messages of our group www.facebook.com/olymptradecom/
We will help you! We will be very grateful for the update on your issue.

You can apply to [email protected] and explain the situation. This is the reclamation department, they will investigate your case and provide an official position regarding your issue.

Best regards, Olymp Trade team.